Diesel Mechanic Support Coordinator at Love's Travel Stops & Country Stores

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Mechanical Problems, Repair Solutions, Customer Service, Coordination, Documentation, Communication, Professionalism, Computer Skills, Microsoft Office, Typing, Attention To Detail, Multitasking

Industry

Retail

Description

Welcome to Love's! Our Tire Care Support department is seeking a skilled Diesel Mechanic Support Coordinator to assist with diagnosing roadside breakdowns and recommending effective repair solutions. This position acts as a mechanic support hotline to our diesel mechanics across the country. Additionally, this role provides support to our dispatchers when needed. This position is in a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner. Job Functions: Receive in-bound calls to troubleshoot mechanical problems to determine recommended repair solutions Assist fleet customers regarding concerns with work currently or previously done to equipment Work with 3rd part vendors to insure quality work is done in a timely manner. Coordinate with the dispatch team to determine if work can be completed by internal technician Provide expertise to our Risk Management team on shop related claims Provide the highest quality customer experience for all internal and external with courtesy and professionalism Escalate issues as needed to the appropriate individuals or departments Provide detailed documentation of resolutions in case records, emails, etc. in a proficient, accurate, and timely manner Other duties assigned as needed Experience and Qualifications: HS Diploma or equivalent required Post-secondary vocational education strongly preferred 5+ years of diesel mechanic experience required Skills Hard skills: Computer Skills, Microsoft Office, Typing Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask Typical Physical Demands: Requires prolonged sitting, some bending and stooping Occasional lifting up to 20 pounds Manual dexterity sufficient to operate a computer keyboard and calculator Requires normal range of hearing and vision Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Responsibilities

The Diesel Mechanic Support Coordinator will act as a mechanic support hotline, receiving calls to troubleshoot mechanical problems, recommend repair solutions, and assist fleet customers with service concerns. This role also involves coordinating with third-party vendors and the dispatch team to ensure quality and timely work completion.