JOB SUMMARY:

Under immediate supervision, performs clerical duties related to menu processing, including menu tally, accuracy in menu item selections, patient snacks, enteral feedings, and preparation and maintenance of computerized patient information system for patient meal service. Ensure that all menus conform to special physician prescribed requirements of patients. Keep all patient records accurate and current. Independently performs a variety of tasks to ensure high patient satisfaction with meals and patient food service. Responsible for the coordination and follow through of department communications.

BASIC QUALIFICATIONS:

Experience

• At least six (6) months of related work experience in food services.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.
• 20 wpm or as required by medical center.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

ADDITIONAL REQUIREMENTS:

• Effective verbal and written communication required, Proficient in English.
• Basic computer skills.
• Ability to modify and/or correct patient menus.
• Knowledge of infection control and sanitation with regards to food temperatures and personal hygiene.
• Knowledge of all therapeutic diets.
• Ability to text information using a touch screen device.
• Demonstrated ability to use an electronic device/tablets keyboard/touch screen to maneuver through patient selections.
• Customer service skills in dealing with public and problem solving any food related issues.
• Physical Demands:
• Must be able to frequently bend and or twist, stand and walk for long periods of time.
• Must be able to lift and or carry cases of products weighing 20 pounds and must push and pull carts weighing up to 100 pounds.

PREFERRED QUALIFICATIONS:

• A hiring manager may specify Preferred Qualifications, which are desirable and above and beyond the requirements specified in the Minimum Qualifications section above.
• Please keep in mind that any such Preferred Qualifications should be job related and relevant (i.e., directly related to the duties and responsibilities described in this Job Description) and stated in non-prejudicial language.

ESSENTIAL RESPONSIBILITIES:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws.
• Keeps clinical staff informed of any requests for consults, teaching and/or calorie counts.
• Uses verbal communication including telephone conversations with Kaiser Permanente medical staff and co-workers.
• Provide lines of communication between Food and Nutrition Services (FANS) and other medical center departments.
• Processes and translates information, including new admissions, diet changes, transfers and discharges from computer patient information systems to patient menus and computerized patient information system and kardex files.
• Maintains material supplies including ordering, requesting, taking inventory, and distribution.
• May orient new employees.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente’s policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion