JOB DESCRIPTION

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

QUALIFICATIONS

• Previous customer service and/or call center experience preferred
• Experience in food service, as a dietary clerk, or in a related field preferred
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.

• Performance of resident meal portioning, plating and delivery with the support of the care services team, in accordance with established policies and procedures.
• Ensures accuracy of food items being delivered to the resident and informs resident of meal selection and any therapeutic diet information
• Presents attractively displayed meals based on resident choice and preference to meet individual dietary requirements at the required times.
• Demonstrates initiative to meet resident needs consistent with resident -focused care approach.
• Evaluates on an ongoing basis the overall acceptance of meal service including portions, palatability and waste and communicate results to cook.
• Clearing and cleaning of resident dining and service areas.
• Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.
• Implementation and practice of established safe food handling and sanitation procedures.
• Sanitation of service implements including tools and equipment.
• Inventory and replenishment of unit specific supplies.
• Attentive care and consideration of resident, staff and visitors’ requests.
• Attend mandatory training and departmental meetings.
• Displays polite, spirit-of-service attitude towards customers and co-workers. Maintains friendly, efficient and responsive attitude toward client and client’s customers/residents while performing job duties.
• Maintains the privacy, safety, and dignity of each resident by observing resident confidentiality and by strictly adhering to safety and sanitation standards
• Warewashing of all dishes & utensils
• Customer service in a café retail environment, including operation of POS machine and handling of cash
• Other related duties as required (i.e.: Temperature/Food/Waste/Dish Machine Audits).