Digital Account Executive UK & Ireland at Microsoft

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Sales, Negotiation, Digital Tools, Relationship Management, Territory Planning, CXO Engagement, Customer Satisfaction, Pipeline Generation, Partner Relationships, Coaching, Resource Coordination, Technology Sales, Public Sector Experience, Digital Platforms, Escalation Management

Industry

Software Development

Description

Customer Engagement Focuses on generating new pipeline by engaging with CXOs,information Technology Decision Maker (ITDM) and Business Development Manager (BDM)through territory planning, marketing signals and digital assets. Surfaces customer organization structure to identify decision makers leveraging partners and v-teams. Engages with C-Suite executives. Focuses on customer satisfaction metrics. Takes ownership for issues and reaches out to customers to reinforce engagement. Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process. Builds enough pipeline to have a growing and sustainable business every single quarter. Builds partner relationships to drive scale and revenue.Coaches and influences partners to consider different solution needs. Coordinates resources across teams to execute territory plans with partners. Demonstrated sales and negotiation experience with year-over-year growth OR Bachelor's Degree in Business Management, Information Technology, Marketing or related field AND several years of sales and negotiation experience or related work or internship experience with year-over-year growth OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND some sales and negotiation experience or related work OR equivalent experience Strong skills in digital engagement and managing relationships in complex, multi-stakeholder environments. Proficiency in leveraging digital tools to build customer relationships and execute account plans. Technology sales experience, ideally working with social impact or public sector organisations. Experience engaging and presenting at scale through digital platforms to business decision makers, including CXOs.

Responsibilities

The Digital Account Executive focuses on generating new pipeline by engaging with CXOs and IT decision makers through territory planning and digital assets. They ensure customer satisfaction by proactively managing engagement and monitoring metrics.