JOB DESCRIPTION SUMMARY

The Digital Adoption Specialist plays a critical role in accelerating the adoption and commercial success of digital solutions in Molecular Imaging, including SPECT/CT and PET/CT platforms.
This role is responsible for promoting, demonstrating, and managing trials of digital tools and platforms, while driving customer success, satisfaction, and long-term engagement.
Working closely with Sales & Service Account Managers, Molecular Imaging Product Specialist and implementation leaders, the Digital Adoption Specialist ensures seamless integration of digital solutions into clinical workflows, expands share of wallet within existing accounts, and supports margin growth through value-based selling.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Healthcare, Biomedical Engineering, Health IT, or a related field.
• 3+ years of experience in healthcare technology, digital health, or clinical applications—preferably in imaging or diagnostics.
• Strong understanding of molecular imaging workflows and digital health ecosystems.

• Digital Solution Promotion & Trials
• Lead product demonstrations and manage digital solution trials to support adoption of molecular imaging software and platforms.
• Define and execute the trial strategy to maximize impact and conversion.
• Collaborate with sales and product teams to ensure trials are integrated into broader commercial strategies and lead to long-term adoption.
• Develop and execute customer engagement programs such as symposium, congresses, hands-on sessions, webinars
• Customer Success & Engagement
• Drive customer success plan and act as the primary point of contact for Molecular digital solution users, ensuring high satisfaction, effective usage, and continuous value realization.
• Commercial Enablement
• Collaborate closely with Sales Account Managers and Product Specialists to increase the attachment rate of digital solutions in every SPECT and PET deal.
• Demonstrate the combined clinical and operational value of integrating digital platforms with imaging systems to drive synergy across scanner and software sales.
• Identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth, margin expansion, and increased share of wallet.
• Support the sales team with tailored messaging, value propositions, and tools that highlight the strategic benefits of digital adoption in molecular imaging workflows.
• Training & Education Alignment
• Ensure customer satisfaction by identifying specific training needs and aligning them with the Clinical Education team.
• Act as a liaison between the customer and internal training resources to ensure that educational programs are tailored to the clinical and operational requirements of each site.
• Support the planning and coordination of training delivery, ensuring a smooth onboarding experience and optimal use of digital solutions.
• Feedback & Product Improvement
• Gather user feedback and usage data to inform product development and enhancements, acting as the voice of the customer within the organization.
• Performance Monitoring
• Track adoption metrics, usage patterns, and customer satisfaction KPIs to drive continuous improvement and demonstrate ROI to stakeholders.
• Strategic Account Development
• Support strategic account planning by identifying digital growth opportunities and aligning with broader commercial objectives.
• Sales Accountability
• Responsible for achieving financial targets related to MIM Software and Molecular Imaging digital solution sales, both as standalone deals and as part of combined offerings.
• Work in partnership with Sales Account Managers and Product Sales teams to drive revenue, margin, and share of wallet expansion.
• Collaboration with Digital Implementation Teams
• Work closely with the Imaging Digital Solutions team responsible for IT implementation.
• Define the best structure-offering during the sales process to align with customer needs, ensuring a smooth and proper installation of digital solutions.