WHAT IS THE OPPORTUNITY?

As a Digital Advisor, you’ll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you’ll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn.
Please note, this role is required for a duration of 12-months.

ESSENTIAL QUALIFICATIONS

There are no specific qualifications or minimum educational requirements needed for this role.

IN THIS ROLE, YOU WILL:

• Be the digital hero for our customers by helping them with the transition to newer technologies. Lead digital transformation by championing our app, website, and other services in our Branches and at community events.
• Handle digital support queries, update customer information and assist with self-service digital devices when needed.
• Engage in continuous learning to develop your digital expertise.
• Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services.

WHERE AGENCY ASSISTANCE IS REQUIRED BANK OF IRELAND RECRUITMENT TEAM WILL ENGAGE DIRECTLY WITH SUPPLIERS. UNSOLICITED CVS / PROFILES SUPPLIED TO BANK OF IRELAND BY RECRUITMENT AGENCIES WILL NOT BE ACCEPTED FOR THIS ROLE.

We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process

Experience with the following will help you to stand out but is not necessary in order to apply for this role;

• Hold QFA / APA qualification or be on the journey to achieving same