Digital Ambassador - Wealth and Personal Banking at HSBC Securities Services Luxembourg

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digital Banking, Interpersonal Skills, Communication Skills, Cantonese, English, Mandarin, Self-Motivated, Adaptable, Relationship Building, Compliance, Problem Solving, Banking Knowledge, Insurance License, Investment License, Service Environment

Industry

Financial Services

Description

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. We are currently seeking a high calibre professional to join our team as a Digital Ambassador. Principal Responsibilities Adopt branch customers to Internet Banking and Mobile App, and encourage their continuation use of digital Promote digital banking services and products and encourage customers to migrate to digital Actively identify potential customers’ banking needs and recommend alternative solutions to customers Establish and maintain trusted relationship with customers Ensure compliance of HSBC Bank policy, Global Standards and internal controls Multiple branch locations available across Hong Kong, Kowloon, and New Territories Qualifications Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above; with some customer service or banking experience Customer centric mindset with commitment to deliver quality service Self-motivated and adaptable to a service environment Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage. Holder of insurance or investment license, preferred but not a must Customer service experience in mass market or walk-in environment Fresh graduates are also welcome You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.

Responsibilities

The Digital Ambassador will promote digital banking services and encourage customers to adopt Internet Banking and the Mobile App. They will establish trusted relationships with customers and ensure compliance with HSBC policies and standards.