Overview

Work Type: Fixed-term - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12371

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 

About the role

This is a Fixed Term Position until 30 June 2027

The role works with the Digital Strategy & Performance team to deliver insights and performance reporting on ticketing transactions across Transport Victoria’s website and app. It develops measurement frameworks aligned with business goals and maps ticketing analytics to understand online customer activity and key transaction journeys.

The role creates reports using data from sources such as data warehouses and Google Analytics, presented through data visualisation platforms. It analyses and interprets data from multiple sources, including customer feedback, to identify trends, provide meaningful insights and develop innovative solutions to complex business needs.

What we’re looking for (Selection Criteria) 

You’re someone who: 

• is skilled at turning data into actionable insights. You use sources like Google Analytics and data warehouses to uncover the stories behind the data.
• is confident with digital tools such as PowerPoint and data visualisation platforms such as DataStudio and PowerBI.
• can explain complex information simply and clearly—tailoring your message for your audience.
• can work to deadlines and prioritise when necessary – while keeping work of high quality.
• works well with others: sharing ideas and supporting your team.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• The ability to understand business problems and translate complex data into tailored, actionable insights (mandatory), with experience presenting digital channel performance and insights to stakeholders (mandatory).
• Experience using Google Analytics for websites and apps, including GA4 properties (mandatory), and SQL to query databases (mandatory).
• Strong Microsoft Excel skills (mandatory), with experience using data visualisation tools such as Looker Studio or Power BI and R or Python (desirable).
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