Job description
The Digital and IT service within Reading Borough council is a very forward-looking Digital Service leading the in regards delivery tools and techniques available to customers and employees. We are proud of our accessibility standards and we have a great ambition to do even more through the introduction of world class standard systems, artificial intelligence and robotics.
Our service is one of the most critical roles that enables the council function and we take pride in the quality of digital and IT service delivery both internally and through our managed service suppliers.
In digital and IT, we have responsibility for the council’s web estate, software, hardware, application support, development, telephony, networks and cyber security.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.

This role is a crucial for the next phase of our digital journey in Reading as a borough. The role will be central in our ambitious to take the lead in digital innovation, customer and employee experience. This role will embody the essence of a digital culture and will lead digital and web strategies and techniques to make this happen within the council and across borough communities.
You will work with existing partners as well as the tech industry in Reading to boost the digital culture of Reading as a Borough.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed