Digital API Support Lead - Assistant Vice President at Citi

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Java, J2EE, AWS, ECS, Oracle DB, Mongo DB, SRE Concepts, SLIs, SLOs, Error Budgets, AppDynamics, Splunk, Kibana, APIGEE, Akamai, ITIL Practices

Industry

Financial Services

Description

Our ultimate goal is to build proactive and predictive operational strategies, including leveraging intelligent automation, to avoid customer impacts. ## Extensive experience supporting Java and J2EE based applications and tooling. ## Deep technical knowledge and hands-on experience supporting and troubleshooting environments including AWS, ECS, Oracle DB, and Mongo DB. ## A strong understanding and practical application of SRE concepts, particularly in defining and measuring SLIs, SLOs and Error Budgets. ## Demonstrated experience in building and utilizing comprehensive monitoring solutions such as AppDynamics, Splunk, Kibana to proactively alert on production API-related issues and ensure system health. ## Mandatory: In-depth knowledge and hands-on experience with API Gateway technologies, specifically APIGEE, and CDN solutions like Akamai. ## Proven ability to proactively identify and address problems, areas for improvement, and performance bottlenecks within complex API ecosystems using software-based solutions. ## Strong coding experience beyond simple scripts, preferably in Java or Python, for automation and internal tool development. ## Prior experience or awareness of agentic or AI-based solutioning within the API Support domain, particularly for proactive issue detection and resolution. ## Exposure to ITRS monitoring tools and experience in configuring ITRS gateways. ## Effective in supporting Payments applications, preferably in corporate banking environments. ## Strong knowledge of ITIL practices in Incident, Release, Change, and Problem management. ## Bachelor's/University degree in Computer Science, Engineering, or a related field; Master's degree preferred. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ ## Lead the gathering and analysis of performance metrics from API platforms and underlying infrastructure to assist in performance tuning, fault finding, and capacity planning. ## Partner closely with API development teams to improve services through rigorous operational feedback loops, testing, and release procedures. ## Drive the creation of sustainable API operational systems and services through automation and continuous uplifts, including developing, testing, and debugging automated tasks. ## Conduct thorough post-incident reviews for API-related issues, identifying opportunities for automation and proactive monitoring to prevent recurrence. ## Actively participate in and lead high-priority API production support activities, ensuring swift resolution and clear communication.

Responsibilities

Lead the gathering and analysis of performance metrics from API platforms to assist in performance tuning and fault finding. Actively participate in high-priority API production support activities, ensuring swift resolution and clear communication.