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Digital Applications Support Specialist at Vodafone United States

Tirana, Central Albania, Albania -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Layer Integration, Customer Complaints Management, System Incident Management, Problem Resolution, Application Troubleshooting, Performance Tuning, Linux, Java, MySQL, Mongo, Postgres, Cloud Platforms, AWS, GCP, OpenStack, Technical Support

Industry

Telecommunications

Description

Responsible for digital layer integration and ensure that alarms, incidents, changes & technical complaints/reconciliations are been followed and addressed as per agreed processes and SLA Responsible for operation activities of Corporate Applications Ensure all customer complaints tickets/calls resolution according to the agreed SLA. Manage and guarantee system performance and availability according to target KPIs. Key accountabilities and decision ownership Monitor production systems and services to ensure SLAs and other quality metrics are being met. Ensure strict adherence to SLA when dealing with customer tickets/calls Troubleshooting application errors and performance tuning, create proactive /preventive maintenance proposals Work with other technical staff to ensure connectivity and compatibility between systems Work with vendors/partners to resolve complex problems Provide technical support and problem resolution for applications and operating systems Release deployment execution and integrated planning Assist in testing phase on selected projects. Experience handling IT service operations for Telco charging, ERP, CRM Solutions, BI etc. Extensive experience in handling customer complaints, system incident and problem management processes. Good knowledge of Linux, Java, MySQL, Mongo , Postgres. Experience with Cloud platforms (AWS, GCP, OpenStack etc) Hold a relevant degree on Computer Science, Engineering, or IT Excellent knowledge of English (speaking and writing)

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Responsibilities

The Digital Applications Support Specialist is responsible for digital layer integration, ensuring that alarms, incidents, changes, and technical complaints are addressed according to agreed processes and SLAs. They monitor production systems and services to ensure SLAs and quality metrics are met while providing technical support and problem resolution for applications and operating systems.