Digital Banking Department, BPR Rwanda.Manager Card Issuing at KCB Group

, , Rwanda -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Card Issuing, Sales, Customer Relationship Management, Credit Operations, Banking Operations, Product Development, Partnership Management, Service Delivery, Market Trends, Credit Card Applications, Prepaid Cards, Revenue Generation, Complaint Management, Transaction Monitoring, Behavioral Scoring, Educational Outreach

Industry

Banking

Description

Main Responsibilities: Develop and implement a card issuing strategy for the bank. This includes the implementation of strategic plans for new program requirements and champion design solutions for card issuing. 2. Drive growth of card issuing business in terms of the number of cards issued, number of active cards, volumes transacted, credit quantity and quality, as well as revenues generated. 3. Provide leadership in card product development and building partnerships. 4. Monitor and manage customer complaints, constantly review service delivery standards, and work closely with branches to ensure maintenance of the highest service standards that keep the Bank ahead of the competition. 5. Identify and aggressively sell prepaid cards to various key institutions like Saccos, Learning Institutions, etc., to increase visibility and card penetration as well as revenue generation. 6. Identify key high-net-worth and premium customers and aggressively sell credit cards while ensuring quality credit card exposure by reviewing all credit card applications from branches in CQ as well as effective management of NPLs. 7. Relationship Management of co-brand partners, vendors, promotional partners, as well as institutional card customers. 8. Recruiting promotional partners whose offers to cardholders increase card spend and exposure utilization. 9. Regular review of BPR Bank Credit, Prepaid, and Debit card products to ensure that they are in line with market trends. 10. Regular Communication to Credit, Debit, and Prepaid cardholders via Contact Centre, Marketing promotions to increase transactions per card and/or decrease exposure via behavioral model scoring, and Cardholder Education. Daily Responsibilities: Receive credit card applications and check their completeness including other previous applications or accounts relating to the applicant. Track monthly and other regular reports including but not restricted to Issuing reports and TAT tracking reports for all Credit, Debit, and Prepaid cards. Forward to Consumer Credit Unit applications for Credit cards that meet the minimum requirements as per the application scoring model with recommendations. Ensure decisions on card applications are relayed to the customers accordingly. (Declines, Approval with conditions, and returns for reviews). Aggressive acquisition of partners who have members who can be issued with Prepaid and Corporate cards. Educational qualifications and work experience: University Degree preferably in Technology, Business administration, any other related field Professional Certification – Banking, Finance, and DFS related 5 or more years of progressive experience in sales & lead generation, Card Operations, Credit Operations, Banking Operations, Customer Relationship Management.

Responsibilities

The Manager of Card Issuing is responsible for developing and implementing a card issuing strategy for the bank, driving growth in card issuance and revenue. This role also involves managing customer complaints and ensuring high service standards across branches.