Digital Banking Expert at esh

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Empathy, Active Listening, Problem Solving, Technological Orientation, Digital Banking, Teamwork, Fast Learner, Interpersonal Skills, Banking Operations, Training, English Proficiency, Dynamic Environment, Professional Service, Service Orientation

Industry

Banking

Description

We’re building a bank from the ground up — one that looks different, feels different, and makes people think differently about banking. We’re looking for digital bankers who will be the voice and face of our bank — people who want to be part of the team redefining the banking experience in Israel and delivering exceptional, personal, and professional service. If you’re passionate about the financial world and the digital world, and you genuinely want to help people — we’d love to have you join us. About us At Bank esh, we don’t just think about what the future of banking will look like — we’re building it. Our mission is to create a smart, efficient, and transparent banking experience that uses advanced technology to build genuine trust between people and their bank.We’ve already taken the first step: In December 2022, we were granted our license as a “bank in formation,” and we are now moving full speed ahead toward launching Israel’s new digital bank. Join a team that’s not just building a bank — but shaping the future of finance. Job Description Our digital bankers are the primary support and service channel for our customers, providing high-quality, professional, and empathetic assistance via chat and phone on a wide range of banking, technical, and operational topics. We’re looking for individuals with excellent communication skills and a passion for digital banking, who want to help redefine the banking experience in Israel. Responsibilities Deliver professional, efficient, and service-oriented support to customers via chat, email, and phone on both technological and business topics. Guide and train customers in using digital tools within the app, ensuring complete resolution and first-contact closure in line with defined KPIs. Perform a variety of banking operations and provide information on bank products. Manage “moments of truth” with customers and handle problem-solving effectively. Requirements Bachelor's degree or third-year student. 1+ years of experience in a customer service center. Strong customer-service orientation and a genuine desire to help others, with the ability to demonstrate empathy and active listening. Excellent written and verbal communication skills, with the ability to explain complex issues clearly and simply.Significant advantage: Experience providing service via chat. High level of English - Mandatory Strong technological orientation and deep understanding of digital environments — Mandatory. Fast learner with the ability to manage multiple tasks in a dynamic environment. Strong interpersonal skills, teamwork abilities, and a positive, patient approach when facing challenges or pressure. Previous experience in banking or financial services — strong advantage. Full-time position - Working in shifts Availability for 24/7 shift work. Bank esh is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, color, origin, religion, gender, nationality, sexual orientation, age, marital status, disability, or gender identity. Skills & knowledge null Direct manager null Interfaces null Challenges null Advantage null Why Join Us? null

Responsibilities

Digital bankers provide high-quality support and service to customers via chat and phone, addressing a variety of banking and technical topics. They guide customers in using digital tools and ensure issues are resolved efficiently.