Digital Banking Fraud Analyst (in-office) - UT, CA, AZ, and NV at Zions Bancorporation

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

26.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Detection, Fraud Prevention, Digital Banking, Mobile Banking, ACH Banking, Research and Analysis, Communication Skills, Problem Solving, Root Cause Analysis, Process Improvement, Analytical Skills, Client Interviews, Zelle Transactions, Compliance, Documentation, Customer Service

Industry

Banking

Description

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities. ETO is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business. Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great. Zions Bancorporation is currently accepting applications for a Digital Banking Fraud Analyst. This position is in-office in Midvale, UT; Phoenix, AZ; Las Vegas, NV, or San Diego, CA. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT. The ideal candidate for this position will have the skills and experience necessary to: · Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files. · Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses. · Conduct research and analysis, prepare management report, and make recommendations to senior officers. · Work through high volumes of potential alerts to confirm limited actual fraud events. · Research digital banking access logs to identify unauthorized access and/or transactions. · Assist digital banking customers with malware infected computers or other access devices. · Handle inbound and outbound fraud and malware related calls with customers and other financial institutions. · Perform other duties as assigned. The position also supports the implementation and daily operations of Zelle. Ensures smooth workflows, monitors transactions, and maintains compliance with network rules and regulations. Key Responsibilities: · Monitor Zelle transactions, review tokens, fraud, and disputes. · Track fraud trends, disputes, complaints. · Maintain documentation for procedures, fraud response, and dispute resolution. · Support fraud investigations and audit requests. · Provide research and analysis for Zelle-related projects. Qualifications: · Requires a bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area. · A combination of education and experience may meet requirements. · Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company. · Working knowledge of fraud and digital banking systems and detection tools. · Zelle-related experience. · Demonstrates strong communication skills both written and verbal. · Possess skills needed to conduct client phone interviews to identify fraud/scams. · Knowledge and experience with root cause analysis. · Solid analytical, interpretive, and problem-solving skills. · Participate in process improvement idea generation. · Ability to use various software applications. · Works to meet tight deadlines to mitigate loss. Benefits: · Medical, Dental and Vision Insurance - START DAY ONE! · Life and Disability Insurance, Paid Parental Leave and Adoption Assistance · Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts · Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays · 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience · Mental health benefits including coaching and therapy sessions · Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire · Employee Ambassador preferred banking products Pay range (depending on experience): $21.00-$26.00

Responsibilities

The Digital Banking Fraud Analyst will monitor and review fraud risks and exceptions from various fraud prevention systems. They will also conduct research and analysis to identify and mitigate digital banking fraud losses.