Position Title: Digital Banking Representative
Position Reports To: VP, Bank Branch Operations & Digital Services
Location/Branch: Minneapolis Branch (on-site)
Luminate Bank® is more than a bank—we’re Banking Brighter® by making financial success simple, accessible, and rewarding. Whether you’re purchasing a home, growing your savings, or planning for long-term stability, we offer expert guidance and personalized solutions to illuminate your path. Our seamless digital banking, tailored lending options, and wealth-building strategies empower you to take control of your financial future. With competitive rates, clear insights, and a customer-first approach, we help you make informed decisions with confidence. No matter where you are in your journey, Luminate Bank® is here to support you every step of the way.
Position Overview:
As a Digital Banking Representative, you will be at the intersection of personal banking and technology. This role supports customers in-branch and through digital platforms, ensuring a seamless and secure experience across all touchpoints. You will guide customers through digital onboarding, promote self-service tools, and help drive innovation in our digital services.

QUALIFICATIONS AND SKILLS:

• 0–2 years of experience in retail banking, customer service, or related field
• Effective communication skills, both verbal and written
• High attention to detail and accuracy
• Proficient with Microsoft Office and basic digital tools
• Eagerness to learn and support evolving digital banking technologies

Education:

• High school degree or equivalent

Digital Support & Engagement:

• Assist customers with digital banking platforms (online banking, mobile apps, digital portals)
• Support onboarding of new customers, especially business and high-value retail clients
• Educating customers on digital tools, security best practices, and features
• Respond to customer inquiries via online chat and digital channels

Operational Excellence:

• Monitor digital activity for fraud prevention and compliance with regulations
• Ensure consistency and usability across digital touchpoints
• Generate and analyze reports on digital engagement and platform usage

Branch Support:

• Provide in-person support for customers in the branch as needed
• Assist branch team members with overflow tasks and staffing coverage

Continuous Improvement:

• Stay up to date on digital banking trends and suggest improvements
• Collect and share customer feedback to enhance digital service delivery