Digital Banking Specialist at First Financial Bank NA

Terre Haute, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Banking Support, Client Assistance, Debit Card Transactions, Account Change Requests, Troubleshooting, Issue Resolution, Report Monitoring, Data Security, Policy Compliance, Regulation Adherence, Telephone Support, Email Support, Computer Skills, Customer Service, Communication, Problem-Solving

Industry

Banking

Description

Digital Banking Specialist Location: Ops Center, Terre Haute IN (On-Site) Status: Full-Time, Hourly Non-Exempt Why Join First Financial Bank? If you are a detail-oriented and tech-savvy professional who enjoys assisting clients and colleagues, our Digital Banking Specialist role could be a great fit! This position allows you to provide support for digital banking channels, process client inquiries, and maintain secure online banking services. Apply today and take the next step in your financial services career! What You’ll Do * Assist Clients & Banking Centers: Provide direct support to clients and banking center associates regarding digital banking inquiries and debit card transactions. * Assist Digital Banking Requests: Assist with secure emails, process account change requests, and review digital banking transactions. * Troubleshoot & Resolve Issues: Address digital banking challenges, ensuring a seamless experience for clients. * Monitor & Process Reports: Review and process daily reports related to digital banking activities. * Ensure Compliance: Follow internal policies and banking regulations while maintaining data security and service quality. * Provide Telephone & Email Support: Manage digital banking call queues and respond to secure email inquiries. What We’re Looking For * High school diploma or equivalent required. * Strong computer skills, including experience with Windows-based spreadsheet and word processing programs. * Excellent customer service and communication skills. * Strong problem-solving abilities and attention to detail. * Willingness to learn new things and take initiative. * Ability to multitask and stay organized in a fast-paced environment. * Ability to remain in a stationary position for up to 75% of an eight (8) hour workday. * Ability to review information and details at close range (within a few feet). * Ability to commute to the primary work location and occasionally to other work locations within driving distance. What We Offer * Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance. * Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits. * Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays. * Growth Opportunities: Tuition assistance and professional development programs. * A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do. Who We Are First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future! Ready to Join Us? Apply now and take the next step in your banking career! We review all applications and will respond promptly. First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.

Responsibilities

The specialist will provide direct support to clients and banking center associates regarding digital banking inquiries and debit card transactions, while also assisting with secure emails and processing account change requests. Key duties include troubleshooting digital banking challenges, reviewing daily activity reports, and ensuring adherence to policies and data security standards.