Digital Banking Specialist at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Communication, Problem Solving, Attention to Detail, Time Management, Digital Platforms, Proactive Mindset, Banking Products, Troubleshooting

Industry

Banking

Description

📍 Location: Auckland Britomart or Wellington Hapori Pōneke 🕒 Standard working hours Are you someone who thrives in fast-paced environments, thinks on your feet, and genuinely enjoys helping customers? We're looking for confident, tech-savvy individuals who aren’t afraid of the phone and are passionate about guiding customers through digital banking solutions. As a Digital Banking Specialist, you’ll be the first point of contact for our business and organisation customers, helping them navigate our two-to-sign digital platforms. Whether it’s troubleshooting, answering queries, or offering guidance, your ability to deliver exceptional customer care will be key. Mō te tūranga | About the Role Provide exceptional technical and administrative support for user and payment queries Confidently assist customers via phone and email, using strong communication and problem-solving skills Think quickly and act professionally to resolve issues and provide solutions Help customers understand and navigate digital banking platforms Liaise with third-party providers to ensure timely and lasting resolutions Maintain a strong working knowledge of banking products and services Nā tāu rourou | What will you bring? Contact centre or helpdesk experience Proven customer service skills in a professional setting Excellent communication, attention to detail, and time management Confidence in learning new digital platforms and navigating technology A proactive mindset and ability to think on your feet Knowledge of Westpac’s two-to-sign digital banking platforms (Corporate Online, Business Online, Westpac One for Business) is a plus General banking experience and experience working with business or corporate clients is desirable Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best • Additional purchased leave options up to 4 weeks per year • Banking benefits, insurance discounts and superannuation scheme • Growth and development – we provide opportunities for development and promote internal mobility • Recognition - we recognise and reward our star performers • School holiday subsidy - help you balance work and family during school holiday • 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 25 January 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

As a Digital Banking Specialist, you will provide exceptional technical and administrative support for user and payment queries. You will assist customers via phone and email, helping them navigate digital banking platforms and resolve issues.