Job Ref:
2641
Job Title:
Digital Business Analyst - Fixed Term Contract
Location:
Dundrum - Dublin 16
Closing date:
Close date not set
Vacancy Description

REQUIREMENTS:

• Previous experience working in a Customer Centric role owner within a B2C consumer business, online/e-commerce, digital marketing, digital agency or similar.
• Qualifications in marketing, project management, web development or behaviour science preferred.
• Familiarity working within Agile frameworks and with Agile teams.
• Ability to work with cross-functional partners to deliver on key initiatives.
• Good understanding of digital technology and its evolution.
• Analytical problem solver comfortable making data driven decisions.
• Work experience in a financial services company an advantage but not crucial.
• Proficient in all MS suite of tools
  RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

• Own and lead backlog requirements gathering and story development.
• Work with Product Owners and third-party vendors to translate product vision into actionable plans that can be executed by an agile squad.
• Articulate and communicate story acceptance criteria used for guiding QA and UAT activities.
• Splitting larger epic level initiatives into smaller story sized iterations while retaining customer value benefits.
• Liaise with senior management and cross-department, implementing feedback into practical outcomes.
• Working closely with Claims, Digital and IT teams throughout product lifecycle
• Maintaining ongoing communication with key team members during the product evolution.
• Research, assess and develop improvements to improve product performance.
• You work well under pressure and to tight deadlines.
• Presenting and challenging key business stakeholders is common practice for you.
• You love to work closely with multiple departments whether it be IT, Marketing, Sales, Finance, Compliance and Claims.
• You have a strong understanding of customer behaviour and are savvy with market insight reporting tools and analysis, drawing insights from data.
• You are an advocate for the customer in all interactions with the business when it comes to product direction and decision making.