• Full time permanent opportunity | Melbourne CBD
• Be part of a bold, game-changing team driving digital transformation in energy!

SKILLS & REQUIREMENTS

• Bachelor’s degree in business, Information Technology, Digital Media, or a related field;
• Proven experience as a Business Analyst in digital or technology-driven projects, with a strong portfolio of successful digital transformation initiatives.
• Experience with User Registration & Login Flows: Designing and optimizing secure, user-friendly registration and login processes.
• Knowledge of Authentication & Authorization Mechanisms: Implementing multifactor authentication (MFA), single sign-on (SSO), and social login integrations.
• Demonstrated ability to facilitate workshops, stakeholder engagement, and requirements elicitation in digital contexts.
• Solid understanding of UX/UI principles, digital customer journey mapping, and omnichannel strategies.
• Familiarity with digital platforms such as CRM, Content Management Systems (CMS), eCommerce solutions, and marketing automation tools.
• Expertise in process mapping (As-Is and To-Be), user story creation, and digital workflow design.
• Strong knowledge of Agile and Scrum methodologies, with hands-on experience in fast-paced, iterative development environments.
• Excellent communication skills, capable of translating technical concepts into accessible language for diverse audiences.
• Analytical mindset with a focus on data-driven decision-making, usability, and continuous improvement.
• Experience with digital analytics, A/B testing, and performance measurement tools.
• Familiarity with information management and documentation standards, ensuring comprehensive and accessible project records.

ABOUT THE ROLE:

We are seeking a proactive and innovative Digital Business Analyst to join our forward-thinking team. The ideal candidate brings a strong understanding of digital business landscapes, customer-centric design, and emerging technologies.
You will act as a key liaison between business stakeholders and technical teams, translating digital strategies into actionable requirements to drive seamless delivery of digital solutions that enhance customer experiences and operational efficiencies.

ROLES & RESPONSIBILITIES

• Demonstrate a comprehensive understanding of digital business ecosystems, including eCommerce, mobile platforms, and digital channels, effectively capturing and communicating stakeholder requirements.
• Conduct in-depth discovery and analysis of digital processes, user journeys, and customer touchpoints to inform solution design and development.
• Translate complex digital business needs into clear, concise, and testable user stories, workflows, and wireframes, ensuring alignment with digital transformation goals.
• Document and validate business rules, user experience (UX) standards, and scope to promote transparency and clarity across teams.
• Facilitate Agile ceremonies such as sprint planning, stand-ups, retrospectives, and dependency management to support iterative delivery.
• Collaborate closely with cross-functional teams—including UX/UI designers, developers, product owners, and QA—to shape, prioritize, and refine digital backlog items.
• Partner with domain architects, digital strategists, and delivery teams to design scalable, user-centric digital solutions aligned with business objectives.
• Act as a central point of contact for digital initiatives, overseeing requirements management, tracking progress, and resolving issues proactively throughout the project lifecycle.
• Foster strong stakeholder relationships, managing expectations, and providing guidance on digital innovations and best practices.
• Support initial project scoping, sizing, and feasibility assessments for digital initiatives, including proof-of-concept and pilot studies.
• Proactively identify potential issues or risks in digital deployments, providing troubleshooting support and ensuring smooth rollouts.
• Offer continuous feedback and recommendations for process optimization, documentation, and knowledge sharing to enhance team efficiency.
• Contribute to the evolution of the Digital Business Analyst practice, promoting industry best practices, emerging trends, and innovative methodologies.