Digital & Client Intelligence Manager at Richemont

Plan-les-Ouates, Geneva, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Data Management, Data Governance, Performance Monitoring, Client Engagement Strategy, KPI Tracking, Data Visualization, Dashboard Development, Client Segmentation, Data Quality, Targeting Strategies, CRM Excellence, Cross-functional Collaboration, Data Analysis, Business Acumen, English Fluency, French Fluency

Industry

Retail Luxury Goods and Jewelry

Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. CLIENT DATA & INSIGHTS MANAGER CDI Plan-les-Ouates FOR THOSE WHO SEEK EXCELLENCE Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success. YOUR ROLE We are seeking a Client Data & Insights Manager who is responsible for driving the global client engagement strategy through rigorous data governance, disciplined performance monitoring and cross-functional collaboration. This role ensures that client data is transformed into actionable insights to support business growth, client development, and CRM excellence across markets. PLAYING YOUR PART Client Data Management You will track and analyze key KPIs to monitor performance across markets and support client engagement growth You will translate business insights into data-driven action plans You will support markets in implementing client development strategies based on insights You will develop and maintain dashboards to ensure clear data performance visibility tailored for retail teams and top management You will supervise client segmentation and scoring methodologies You will ensure the highest standards of data governance and compliance You will support retail teams in embedding a strong client data culture Database quality & targeting You will Ensure a healthy, compliant, and actionable client database at all times You will monitor data quality, completeness, and enrichment across markets You will drive continuous improvement in targeting accuracy You will ensure relevant targeting strategies for campaigns, in close collration with the client team You will support retail teams in embedding a strong client data culture Client performance governance You will manage and track requests through a centralized ticketing system You will ensure proper prioritization and resolution of data, CRM, and reporting requests You will standardize KPI frameworks and reporting methodologies You will strengthen executive visibility on client performance globally Group interface & cross-functional collaboration You will act as key contact for client data topics with the Group You will ensure alignment with Group frameworks, tools, and reporting standards You will collaborate closely with Regions, Marketing, Retail, Commercial, CS and key maison stakeholders to fuel business growth You will promote best practice sharing across markets WHAT WILL MAKE YOU SUCCESSFUL? Success in this role will require A solid experience in client analytics, CRM, or data-driven environments An expertise in CRM ecosystems (Salesforce, a plus) and understanding of database management and data quality principles Ability to operate in a complex, international matrix organization, with a high level of precision and business acumen Ability to work cross-functionally and communicate complex insights effectively Solution approach and client-centric mindset with attention to detail Adaptability and agility, Collaborative and Team spirit Fluency in English and French Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. If this fires your imagination, we welcome your application. #Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

This role drives the global client engagement strategy by ensuring rigorous data governance, disciplined performance monitoring, and cross-functional collaboration. The manager transforms client data into actionable insights to support business growth, client development, and CRM excellence across markets.