Digital Cloud Solution Architect Manager at Microsoft

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Sales, Coaching, Change Management, Relationship Building, Team Leadership, Azure, Cloud Technologies, Strategic Partnerships, Forecasting, Engagement Management, Communication, Results-Oriented, Time Management, Execution, Technical Consulting, Architecture

Industry

Software Development

Description

Overview Manager, Digital Customer Success As part of Microsoft transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is a dynamic, digital organization with a mission to accelerate Microsoft’s growth in its cloud-first, mobile-first business. This organization is at the forefront of delivering a new sales model leveraging modern technology, big data, and analytics to drive impactful engagements leading to customer success. The Azure Customer Success team consists of highly capable individuals that drive customer value realization with Microsoft latest cloud technologies. The team’s mission is to help Azure customers establish the foundations of enduring success by supporting them proactively, creating value, and building trust along their cloud journey. We are currently looking for people leaders with a deep interest in cutting-edge technology to join Digital Sales Team as a Customer Success Manager (CSM) Team Lead. As a CSM Manager, you will manage a team of highly talented and skilled technical sales specialists, driving the day-to-day execution to exceed business performance targets and coaching team members. The Customer Success team consists of highly capable technical salespeople that drive Microsoft wins on the latest cloud and modern development technologies. The team members’ primary responsibilities will be to engage with customers as the central point of contact all the way driving additional adoption and consumption of workloads across our latest cloud technologies. Responsibilities Key Responsibilities: Attract, develop, coach, and evaluate CSMs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees Act as a strategic partner to executive-level business and technical decision makers (e.g., C-level) to guide customers in their digital and business transformation. Leverage expertise in relationship building and influencing to mentor team in building strategic partnerships. Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration Lead team to meet and exceed monthly, quarterly, and annual team targets Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management Coach team to excel at engagement management and forecasting accuracy to successfully plan and prioritize weekly, monthly, and quarterly engagements, e.g. through joint customer calls Support and enable team to drive customer change by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation. Drive team readiness to ensure team members are equipped to guide customers in managing change. Coach team to develop and leverage understanding of customer business and industry; coach against best practices to engage, capture, and understand customer needs. Qualifications Required Qualifications: 8+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR Relevant certifications from Microsoft or competitive platforms AND 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales OR equivalent experience Preferred Qualifications: The successful candidate is a self-starter with Experience 3-6+ years of technology related sales and coaching architecture and solution sales; Experience working with or selling Azure or similar cloud solutions preferred Management: Preferably 4+ years of people management experience with proven track record of successfully leading teams of 8 or more; Familiarity with modern sales techniques and tools preferred 4+ years of experience driving change management or technical adoption required Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required . Results-Oriented: Motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration required Organized: Solid time management skills and ability to work independently or under supervision with a high level of integrity required Execution: Strong experience leading and executing on Technology Visions. Proven experience developing a high-performance team through continuous coaching, and inspiration. Ability to inspire your team and to build and maintain a high organizational health and satisfaction score. Language: Chinese Mandarin skills is advantageous but not a must . Technical: Understanding of Cloud Platforms. Requires the ability to engage with customers technical leadership as trusted advisors. Requires the ability to articulate and present the business value of Microsoft’s Apps and Infra and/or Data & AI related cloud solutions and have firm understanding of Microsoft’s strategies and products relative to major competitors. Have one of the following Associate Certifications: Azure Database Administrator Associate, Azure Data Engineer Associate Certified, or Azure Administrator Certified, or prepared to attain certification within 3 months. Team Culture and Support Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180. Microsoft Benefits | WORK180 Endorsed Employer Our mission is deeply inclusive. Inside Microsoft | Global Diversity and Inclusion at Microsoft #MCAPSANZ This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The CSM Manager will manage a team of technical sales specialists, focusing on exceeding business performance targets and coaching team members. Responsibilities include engaging with customers, driving services consumption, and leading the team to meet strategic goals.