ESSENTIAL QUALIFICATIONS/EXPERIENCE:

· A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post
· 3+ years’ experience in devising, designing, implementing and deploying collaboration software (such as Information and knowledge management applications, and document sharing platforms). Experience in leading teams
· Excellent knowledge and experience of policies, methodologies, processes, tools and technologies for content-focused collaboration, business process automation and web content management
· Excellent knowledge and experience in Cloud technologies (Microsoft Azure/Amazon Web Services/Google Cloud Platform) and Microsoft 365 applications (in particular SharePoint)
· Excellent knowledge and experience in of development, administration and troubleshooting of Microsoft SharePoint Server (2019/Online) for large organizations both on premises and in the cloud; Significant knowledge and experience of Agile and DevOps methodologies and in particular of at least one Agile delivery framework (e.g. Scrum, Kanban)
· Practical experience and knowledge of SharePoint replication systems (e.g. iOra)
· Knowledge of M365/SharePoint eco-system third party tools

DESIRABLE QUALIFICATIONS/EXPERIENCE:

· Knowledge and experience in Business Analysis (i.e. requirements elicitation, analysis and specification) of Information and Knowledge Management systems for large organisations
· Basic knowledge of the Human-Centric Design approach to systems development. Basic knowledge of at least one development language (.NET, C#, PowerShell, HTML, CSS, JavaScript, jQuery)
· Prior experience of working in an international environment comprising both military and civilian elements.
· Familiarity with security concepts and trends (e.g. Zero-trust architectures, infrastructure and configuration as code, identity access management, access control policies, DevSecOps)
· Familiarity with information and knowledge management concepts and solutions (e.g. CMS, DMS)
· Significant knowledge and experience in Requirements elicitation, analysis and specification, methodologies and environments (e.g. Azure DevOps)
· Significant experience in designing of Microsoft Windows-based information system architectures and implementations (e.g. Active Directory, ADFS, DNS, Group Policy Objects, Databases, Clusters, Availability groups)
· Experience in the support of price proposals, statements of work, service level agreements creation. Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)
· Training/Certifications:
ü Microsoft SharePoint certification
ü ITIL V3 or V4 foundation certification

· Systems integration and build
· Provides technical expertise to enable the configuration of system components and equipment for systems testing
· Collaborates with technical teams to develop and agree system integration plans and report on progress
· Defines complex/new integration builds
· Ensures that integration test environments are correctly configured
· Designs, performs and reports results of tests of the integration build
· Identifies and documents system integration components for recording in the configuration management system
· Recommends and implements improvements to processes and tools. Application support
· Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures
· Uses application management software and tools to investigate issues, collect performance statistics and create reports. Systems installation and removal
· Undertakes or supervises complex installations and deinstallations of systems or components, including handover to the client
· Develops procedures and standards for installation and handover to maintain and improve the installation service
· Schedules installation work around client priorities and resource availability
· Ensures adherence to established safety and quality procedures.
· As the Information and Knowledge Management Tools (IKMT) Section Head, act as line manager and supervise the activities of the section’s staff
· Hire, train and retain the staff of the section
· Draft job descriptions and supporting the recruitment and selection of staff
· Ensure that the section is resourced at its maximum, making usage of Interim Work Force Capacity for empty positions
· Create performance based contracts to outsource the work that cannot be fulfilled by the means of the available staff
· Engage in project delivery to ensure that the Section delivers on their commitments to the Project Managers and Technical Leads
· Manage the allocation of staff to Projects/Services based on business forecasts and on the team workload, recommending hiring when required
· Mentor and support the staff in the performance of their duties
· Monitor and review individual staff performance and recommending training requirements and skills improvements
· Develop technical part of the contracts for the monitor the activities performed by the section’s staff
· Participate to Problem Management, in order to identify and remove the rootcauses of Incidents
· Support the Projects Technical Lead and Service Delivery Managers in the transition of “Service changes” into Service operation
· Drive the Continual Service Improvement Initiatives (CSII) of his/her Section activities and contributes to the CSII of the NDWC Services
· Support the group head in his/her products owner role in:
ü Developing and maintaining the products strategy roadmap and their associated definition in the Agency service catalogue
ü Driving the development and maintenance of the products following industry best practices, NATO and agency standards, direction and guidance
ü Engaging with the products stakeholders to share information and acquire feedback on products status and plans
· Support the service delivery managers in:
ü the execution of service requests, incident resolutions and other activities related to the services provision
ü the definition and maintenance of the cost models for the services