Job Title: Digital Comm. Analyst - Transactional Email Focus
Duration: 1+ year contract
Location: Houston, TX (hybrid)
Required Pay Scale: $43-$46/HR W2
Due to client requirements this role is only open to USC or GC candidates

JOB SUMMARY:

The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functions across all brands and market regions.
This team is responsible for liaising with IT, Marketing, Call Center, and Operations to accomplish results for the Residential, Small Business, and Builder/Multi-Family market segments. Successful team members can effectively solve problems and address issues across multiple functional groups (e.g., Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations).
In this role The Digital Communications Analyst is responsible for supporting the client’s products and services that include operational analysis and implementation support for Retail mass marketing products, campaigns, customer marketing programs, marketing channels, regulatory activities and key mass customer correspondences and e-communications

Desired Skills

• Experience with HTML coding, proofing, editing, and troubleshooting highly preferred.
• An undergraduate degree from an accredited four-year college or university in operations, computer science or engineering preferred

• Highly motivated, comfortable working both independently and in a team environment with proven record of accomplishing goals and tasks on time.
• Manage multiple, concurrent projects and able to deliver.
• Perform daily execution tasks, conducts audits, and prepares reconciliation reports with a focus on timeliness, accuracy, and customer impact.
• Communicate information effectively to cross-functional teams in both written and oral form.
• Able to create and deliver presentations.
• Requires very little direction to get the job done.
• Must exercise initiative, good judgment, and professionalism.
• Taking responsibility for delivering expected and timely outcomes.
• Develops deep subject matter expertise in essential operational tools as necessary.
• Monitors vital operational metrics and responds as necessary to ensure consistently superior operational performance.
• Deliver status updates to key stakeholders at regular intervals.
• Identifies issues when they arise, quickly diagnoses root causes, and implements an appropriate solution.
• Designs/implements/manages robust processes and database solutions to support new business and operational activities.
• Evaluate existing operational processes to ensure appropriate controls are in place and maintain process documentation for all recurring processes.
• Continually evaluate the effectiveness of Program Support processes and initiate processes and system improvement and automation activities.
• Develop approach documentation and business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review.
• Design, implement, and execute User Acceptance Testing scripts to ensure the successful launch of new capabilities.
• Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development, and project delivery.
• Work closely with the Product Owner to deliver projects, enhancements, and production fixes.

Must Haves

• Email Development experience.
• Experience in MS Office especially Excel.
• Must have great communication, stay organized and be a fast learner that can hit the ground running.

Desired Skills

• Experience with HTML coding, proofing, editing, and troubleshooting highly preferred.
• An undergraduate degree from an accredited four-year college or university in operations, computer science or engineering preferred.

About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-860