Digital Contact & Services Senior Manager (CCaaS) at PRICE WATERHOUSE COOPERS
Boston, MA 02210, USA -
Full Time


Start Date

Immediate

Expiry Date

27 Jun, 25

Salary

256000.0

Posted On

28 Mar, 25

Experience

9 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Standards, Team Effectiveness, Alteryx, Aws, Nosql, Tableau, Craft, Nlp, Natural Language Understanding, Python, Natural Language, Sentiment Analysis, R, Power Bi, Daily Operations, Azure, Writing, Microsoft Azure, Training, Natural Language Processing, Lex

Industry

Information Technology/IT

Description

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Craft and convey clear, impactful and engaging messages that tell a holistic story.
  • Apply systems thinking to identify underlying problems and/or opportunities.
  • Validate outcomes with clients, share alternative perspectives, and act on client feedback.
  • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
  • Deepen and evolve your expertise with a focus on staying relevant.
  • Initiate open and honest coaching conversations at all levels.
  • Make difficult decisions and take action to resolve issues hindering team effectiveness.
  • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

MINIMUM YEAR(S) OF EXPERIENCE

9 year(s)

Responsibilities

Please refer the Job description for details

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