Digital Content Manager at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SEO, Content Writing, Adobe Experience Manager, Adobe Target, Adobe Analytics, Conversion Rate Optimization, Stakeholder Management, Agile Methodology, Data Analysis, User Experience Design, A/B Testing, Digital Marketing

Industry

Financial Services

Description

Digital Content & Insights Manager Permanent | Full-Time | Sydney | 50% office attendance required You’re a data-driven, digital content and optimisation expert with a passion for delivering personalised and engaging website experiences. See yourself in our team Sitting within the Digital Business domain, our team is a hybrid team of content managers, digital producers and journey optimisation specialists. We’re responsible for delivering market-leading digital experiences for our business customers across commbank.com.au, the CommBank app, NetBank and other key digital assets. Do work that matters You’ll produce and optimise content to ensure it’s an exceptional, user-centred experience and drives business outcomes. To be successful in this role, you’ll bring strong data and website content experience, thrive in a hybrid, collaborative team and bring a proactive and hands-on approach to your work. On any given day, you will: Interpret data, user research and SEO insights to make recommendations to enhance content structure, user journeys, and overall user experience. Write and edit concise, customer-friendly content in line with our digital style guide. Design and publish content following digital best practice and accessibility guidelines in Adobe Experience Manager (AEM). Define, monitor and measure key metrics and KPIs for continuous optimisation of our customer experiences. Support the delivery of targeted content activities and digital A/B testing in Adobe Target. Collaborate with stakeholders and project teams to lead the optimisation of the business banking website and content experience. We’re interested in hearing from people with: Strong attention to detail, problem-solving skills and the ability to recommend best practice solutions for digital experiences. In-depth SEO, analytics, digital marketing and content writing/editorial experience. Detailed working knowledge of AEM as well as the broader suite of Adobe products (Adobe Target, Adobe Analytics experience preferable). Experience with conversion optimisation platforms (such as Pega, Adobe Target and Adobe Audience Manager) highly desired. Strong stakeholder management, oral and written communication skills. Experience working in an agile environment. A positive and collaborative mindset with the ability to build relationships and influence others. A clear customer focus and passion for improving the financial wellbeing of our customers. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 04/07/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The role involves producing and optimizing user-centered digital content across various platforms to drive business outcomes. Key tasks include interpreting data and SEO insights to enhance user journeys and managing content within Adobe Experience Manager.