Date: 28 Apr 2025

Location:AU

• Permanent Full Time | $101,673 + 16% Super (increasing Sept 2025)
• Enjoy a 9-day fortnight in support of work life balance!
• Based at our Head office in Haymarket | Hybrid Work Environment
• We require someone who will be available to work occasional overtime and after hours / weekends as required

Ausgrid is on an exciting renewables transformation journey, and now is the time to be a part of something big! As a leader in energy distribution, we’re proud to service Sydney, the Hunter and Central Coast, delivering safe and reliable electricity to more than 1.8 million homes and businesses – that’s over 4 million Australians relying on us every day.
Our purpose is to make electricity accessible for all, and it’s our people that bring this to life. As we continue to grow, we are in search of exceptional talent to help us achieve our goals. Together, we can move towards a smarter, more sustainable future.
At Ausgrid, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce, and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.

As part of the Brand & Reputation team you will have a key role in strengthening Ausgrid’s reputation by uplifting our digital presence and brand. As the Digital Content Officer, reporting to the Digital Channels Manager you will be responsible for delivering engaging digital content experience and services, with a focus on maintaining and improving our corporate websites.
Working closely with content owners and stakeholders, you will support the delivery of new digital content initiatives to uplift Ausgrid’s digital platforms, services and brand.

Your responsibilities will include, but not limited to:

• Supporting the deliver of a new corporate website - including migration and rebuild of a number of websites
• Collaborating with the wider team - you’ll help deliver high-quality digital content, including text, images and video and printable content for a wider variety of projects and customer communications, ensuring they align with brand guidelines and business objectives and accessibility standards, and ensuring Ausgrid’s strategic messages are clear and delivered with impact
• Partnering with content stakeholders across the business to understand content and service requirements and advise on customer experience and user experience to best meet the needs of both the business and customers.
• Collaborate with Brand, Customer Technology teams to create outstanding website experiences, and identify customer service and strategic opportunities
• Provide first line support for website content issues, collaborating with the Customer applications team where necessary to test resolve helpdesk tickets.
• Conduct regular content audits to ensure accuracy, relevance, and consistency across the website.
• Monitor website analytics and SEO opportunities to identify opportunities for content improvement and improve search engine rankings.
• Manage workload to deliver against priorities of multiple teams and balancing short turn around strategic initiatives with on-going business as usual content needs.
• Stay up-to-date with industry trends and best practices in digital content production.
• Occasional overtime and after hours / weekends support for joint projects or incident response.