Handling customer questions and queries via inbound and at times, outbound telephone calls.
Providing excellent customer service whilst ensuring all calls are handled in compliance with our internal processes and regulatory requirements.
Promoting our Digital Servicing options (Mobile app, Digital Messaging) to customers, helping them to understand the benefits and overcome any objections so that they feel secure and confident online.
Taking ownership for customer complaints, resolving as many as possible at the first point of contact and escalating others.
Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
Making sure that all details are accurately keyed into our systems.
Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management,
Identifying opportunities for process and service improvements and discussing these with your manager.
We will provide you with excellent training to give you every chance of being successful.
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