TOGETHER WE SHAPE THRIVING COMMUNITIES, PUBLIC SPACES, PLACES AND ECONOMIES.

• Provide technical expertise to align business needs with cutting-edge IT solutions
• Temporary full-time role until June 2026
• Office location – Parramatta or Orange with flexible working supported
• Salary relative to experience and ranges from $97,027.00 to $107,059.00 plus super

ABOUT US

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

THE ROLE

As Digital Coordinator, you’ll play a vital role in managing and supporting ITSM ServiceNow applications, You’ll contribute technical expertise, assist with testing, and deploy system changes—all while ensuring smooth day-to-day operations and availability.
This role is all about ensuring smooth operations across digital platforms like ServiceNow, intranet, and web-based systems. You’ll contribute technical expertise, assist with system testing, improve forms, and help publish content—all while responding to support requests and maintaining system availability. It’s a chance to deliver real impact by supporting both daily operations and ongoing projects.
For more information read the full Role Description: Digital Coordinator

WHAT YOU WILL BRING TO THE ROLE

• Experience operating in a Service Desk environment using the ServiceNow ticketing system
• Strong stakeholder management experience with the ability to prioritise tasks and competing demands.
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
• Solid time management and organisational skills to prioritize tasks and meet deadlines efficiently.
• Technical expertise to support and improve IT systems while ensuring operational efficiency.
• Commitment to delivering high-quality outcomes by balancing competing priorities effectively.