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Digital CRM Architect at HEXAWARE

, , India -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Dynamics 365, Salesforce Migration, CRM Architecture, Data Migration, Business Analysis, Requirements Gathering, Fit Gap Analysis, System Configuration, Functional Design, Customer Insights, Project Service, D365 Sales, D365 Customer Service, Technical Documentation, System Training, Risk Analysis

Industry

IT Services and IT Consulting

Description

Responsibilities: • Delighting the customers with exceptional customer service • Lead the migration from salesforce to Dynamics architecture process with the engineering team. • Implement D365 (Sales, Customer insights for journeys, Customer Service, project service) solutions that meet client objectives. • Utilize your knowledge of business processes and best practices to advise and guide the customer during pre-implementation consulting engagements such as Requirements Gathering, Fit Gap Assessments, Design and Configuration. • Analyze source and target system data and identify potential challenges, such as data inconsistencies, duplicates, or missing records structures, formats, and relationships • Design and execution of data migration strategies • Business and systems analysis and documentation • Product design and gap analysis to standard product functionality • Production of design, system, user and procedural documentation • Application configuration and setup • Provide system training to both internal and external clients • Liaising with on-shore and off-shore development teams to deliver robust solutions on time • Identify and analyze risks and issues for the program or project portfolio in conjunction with project managers • Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify causes and anticipate implications. • Develop and test detailed functional designs for business solution components and prototypes. • Write development specifications and interface with customers to test modifications and resolve any issues that arise. • Participate within data migrations, integrations, report design and design of security

Responsibilities

Lead the architectural migration from Salesforce to Microsoft Dynamics 365 and implement various D365 modules to meet client objectives. Responsible for designing data migration strategies, conducting business analysis, and coordinating with development teams to deliver robust solutions.