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Digital CRM Consultant at HEXAWARE

, , India -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Service Cloud, CPQ, SLA Management, Case Automation, Workflows, Flows, Routing Logic, Support Queues, User Permissions, Pricing Updates, Catalog Changes, Quoting Rules, Product Bundles, Discount Structures

Industry

IT Services and IT Consulting

Description

Maintain Salesforce objects, workflows, flows, routing logic, support queues, and user permissions • Support CPQ pricing updates, catalog changes, quoting rules, product bundles, and discount structures • Ensure Service Cloud efficiency via SLA management, case automation, and agent experience enhancements • Provide rapid response to business requests, reducing operational bottlenecks and backlog

Responsibilities

The consultant will be responsible for maintaining various Salesforce components including objects, workflows, flows, routing logic, support queues, and user permissions. Additionally, they will support CPQ functions like pricing updates, catalog changes, quoting rules, product bundles, and discount structures.