ARE YOU READY TO ENHANCE YOUR DIGITAL AND CUSTOMER SERVICE SKILLS WITH THIS AMAZING CAREER OPPORTUNITY WITHIN THE FINANCIAL SECTOR?

Diligenta is a market leader in the Life and Pensions sector, providing administration services to many of the best-known financial services companies in the UK. We provide services to one in four of the UK’s population administering more than 23 million policies, providing a wide range of services including Customer Services, IT and Change Management to major life and pensions insurers.
Diligenta are recruiting enthusiastic young people to join our growing team supporting our customers through our structured apprentice scheme. Diligenta are looking for candidates who are passionate about life and giving an excellent customer experience, understand digital applications and how best to utilise them, and are keen to develop their career to become a digital expert in a customer facing role.
Our digital apprenticeship encompasses all the skills required to be in an environment that utilises systems to create a great experience, whilst also developing essential digital and communication skills within an evolving customer environment for future progression.
You will be working in a modern office environment, with a relaxed dress code, and a team that is here to support you in your career and personal development that may lead to other specialist roles within our business.

• Answering calls through our IP Telephony system from policyholders or third parties, using our advanced systems to deal with queries. No sales involved.
• Using digital and verbal communications to support both internal and external customers.
• Supporting and resolving customer requirements for changes on policies and submitting work requests to the back-office team through our digital platforms, to ensure that customers are fully informed and necessary documents are sent.
• Identifying, logging, and resolving complaints from policyholders or third parties through our various systems.
• Keeping up to date with process changes, system updates and policies, including IT Security and GDPR regulations.