At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

The Analyst, Digital CEM will help to support Voice of Customer insights and Operational Monitoring for priority areas across the enterprise. This individual will utilize both qualitative and quantitative data to ensure optimal site health and move the needle on satisfaction scores. Qualitative data will include current Voice of Customer tools to gain actionable insights, while closely collaborating with product managers, analytics, and IT teams to take these insights to market. Quantitative data and analysis will include funnel flow analytics and key metric dashboards. This person will be responsible for staying abreast of the fast-moving industry to identify the latest market developments, synthesize competitive research insights, and inform a product roadmap that drives customer satisfaction and improved conversion.

REQUIRED QUALIFICATIONS

• Ability to Manage small projects in support of the Product Management team.
• Ability Analyze and take action on key metrics, in partnership with Product Managers and IT teams.
• Ability to identify/prioritize Customer Experience (CX) opportunities across the breadth of our digital tools.

PREFERRED QUALIFICATIONS

• Proficiency in Microsoft Excel, Word and PowerPoint
• Experience in quantitative and qualitative analysis and research
• Strong analytical and technical skills
• Excellent written and verbal communication skills
• Well organized, entrepreneurial, and able to prioritize among multiple projects with limited supervision
• Outstanding interpersonal skills and ability to develop relationships across diverse teams
• Demonstrated strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail

EDUCATION

High School Diploma or General Equivalent Development (GED) & Bachelor’s degree

Please refer the Job description for details