WHO WE ARE:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We’re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch’ in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

WHO WE SEEK:

As BigID continues to grow, we are laser-focused on delivering an exceptional customer journey for all of our customers. You will help develop a digital customer success program for our digital cohort of customers in the NAM region.
As a Digital Customer Success Manager in US East timezone, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level of automation.
We’re seeking someone who has developed or supported a similar program or worked within a highly-digital customer success environment. Initially, you’ll need to get hands-on with the NAM digital book of business to establish a baseline, plan any tactical initiatives, and build out the digital program. This role reports to the regional Customer Success Director and has high organizational visibility.

• Engage 1-to-1 with customers at critical points in their journey.
• Understand the customer journey and experience and help BigID evolve engagement strategies that improve time-to-value (TTV), retention, and growth.
• Identify opportunities to implement scale initiatives (i.e. one-to-many) that enable customer time to value and are repeatable and scalable.
• Define the critical measures and metrics for digital customers, including when to rally the team to get a customer back on track.
• Collaborate with internal product, SME’s, services, and solutions teams.
• Iterate/test scale program initiatives and track results from our customers.
• Identify customer challenges/trends and work with internal teams on options to address them.
• Partner with sales teams to develop expansion opportunities.
• Share our Values of Care-Do-Try-Shine!