RWI Logistics is a solution-oriented logistics service provider that engages in long lasting customer partnerships located in Fort Thomas, Kentucky across the river from Cincinnati, and affiliated with the Castellini Company. Founded in 1896 on the original Cincinnati produce terminal market, Castellini Company is one of the oldest members in the produce industry and grew to be one of the largest distributors of fresh produce in the country. In 1974, Castellini purchased Riley Whittle, Inc, an asset based trucking company operating since 1954, to haul produce from the growing regions of the United States into the Midwest for customer distribution. RWI Transportation flourished using its own fleet and outside carriers to meet and exceed our customer service expectations. To focus on the rising demand of non-asset based logistics services, the strategic decision was made to separate RWI Logistics from RWI Transportation in 2013. Since our start, we have evolved to now offer services ranging from asset based transportation, freight brokerage services, and freight management. We act with a sense of urgency and deliver customer driven insights that are enabled by best in class technology, process standardization, and continuous improvement. Bringing Intelligence to your Supply Chain.

QUALIFICATIONS

• Proficient in English with strong written and verbal communication skills.
• Proven experience in data entry, administrative support, or a related role.
• Familiarity with CRM systems, databases, and Microsoft Office Suite (Excel, Word, Outlook).
• Exceptional attention to detail and accuracy in data processing tasks.
• Ability to manage time effectively, prioritize work, and meet deadlines.
• Strong problem-solving skills and a proactive attitude towards identifying areas of improvement.
• Understanding of confidentiality and data protection policies.
• Willingness to work in a full-time, hourly capacity, with flexibility as needed by the team.

ABOUT THE ROLE

We are seeking a detail-oriented Digital Data Entry Assistant to join our Customer Support team. In this role, you will play a pivotal part in ensuring the accuracy and efficiency of data processing, helping facilitate smooth operations and contributing to a high standard of customer satisfaction. As a full-time, hourly employee, you will translate important information into organized, accessible records while collaborating with a dedicated and supportive team.

WHAT YOU’LL DO

• Accurately input and maintain customer data into systems and databases.
• Verify, review, and update existing records to ensure accuracy and completeness.
• Identify and correct discrepancies in data or documentation.
• Collaborate with the Customer Support team to gather required information and ensure data alignment.
• Organize, label, and manage digital files for seamless access.
• Handle sensitive customer information with confidentiality and adhere to company policies.
• Assist in generating reports or documents based on data as needed by the department.
• Provide timely responses to data requests or inquiries from the team.