IDEAL CANDIDATE:

• Passion for technology and device repairs.
• Willingness to learn new repair techniques and stay updated on industry trends.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills and attention to detail.
• Good customer service skills with the ability to communicate clearly.
• Ability to assess cost-effective repair solutions and advise customers accordingly.

TRAINING, QUALIFICATION & CAREER PROGRESSION:

• Hands-on training with an experienced technician.
• Opportunity to develop skills in diagnostics, hardware repairs, and customer service.
• Work towards a Level 3 Digital Device Repair Technician Apprenticeship.
• Potential career paths include Senior Repair Technician, Technical Support Specialist, or Device Refurbishment Expert.
  Note: This job description is not exhaustive and may change based on business needs.
  Job Type: Full-time
  Pay: £11,648.00-£13,741.00 per year

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Work Location: In perso

ABOUT THE ROLE:

As a Digital Device Repair Technician Apprentice, you will work alongside an experienced technician, learning how to diagnose, repair, and refurbish a variety of digital devices. You will gain hands-on experience in a fast-paced repair environment while developing technical skills and customer service expertise.

KEY RESPONSIBILITIES (NOT EXHAUSTIVE AND MAY CHANGE):

• Receive and book in devices for repair using a fully integrated POS system.
• Diagnose and identify faults in digital devices, including hardware and software issues.
• Carry out efficient and cost-effective repairs to ensure high customer satisfaction.
• Perform stock checks on all parts and accurately record repair progress.
• Support sustainability efforts by refurbishing devices to a high standard for resale.
• Ensure that unrepairable devices are recycled or disposed of correctly.
• Handle customer inquiries both in-store and via social media to assist with repairs and transactions.
• Report challenging situations, such as difficult repairs or customer complaints, to a supervisor.
• Stay up to date with the latest repair techniques and equipment.
• Assess when a repair is uneconomical (e.g., water damage) and suggest alternatives like data recovery or transfer.