THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

What drives and inspires us is the belief that we have a responsibility not just to protect the world around us but to have a positive impact on it too.
The group encompasses an organic farm and retailer; a considered clothing label; botanical skincare, bath and body collections; wellness destinations around the world; and hospitality experiences that foster a sense of community and celebrate the healing power of escapism.
We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds.
We are more than a group of businesses striving to make a difference. We are a way of life.

CUSTOMER EXPERIENCE & ENGAGEMENT

• Champion customer-centricity by ensuring a seamless and user-friendly online shopping experience, optimising website functionality, navigation, checkout funnel, promotional campaigns and mobile responsiveness across all group websites.
• Implement CRM strategies to improve customer retention, loyalty and satisfaction through digital channels, including leading the design and implementation of a new CDP and customer experience platform.

SKILLS YOU WILL BRING

• 7+ years of digital / eCommerce management, ideally with luxury goods / retail experience.
• Demonstrable experience of leading in the development and delivery of multi-channel sales, along with driving eCommerce capability and performance, ideally across multi-brand propositions.
• Strong understanding of eCommerce best practices, trends and technologies, finger on the pulse of future trends.
• Growth marketing experience, with in depth knowledge and understanding of how to acquire targeted new customers cost effectively through the range of digital channels available.
• Strong leadership skills with the ability to influence and gain buy-in from multiple stakeholders both internally and externally, along with leading, inspiring and developing a high performing team to succeed.
• Analytical and results oriented mindset with the ability to leverage data and insights to make informed decisions and drive business growth.
• Strong project management and organisational skills, with the ability to deliver on time and within budget, handling multiple projects at any given time.
• Excels operating in a fast-paced, dynamic environment and drives change effectively.
• Strong communication and interpersonal skills; a confident communicator at all levels both written and verbal with accomplished presentation skills.

ABOUT THE ROLE

As out business enters an ambitious new growth phase, we are looking for a visionary Director of Digital & eCommerce to lead our digital transformation and accelerate online growth across the Bamford Collection.
Digital and eCommerce growth sits at the heart of our five-year strategy. Following the successful migration of our online platform to the cutting-edge Hyvä Magento theme, we are poised for the next stage of digital innovation with a bold target to more than double online revenues within three years.
As Director of Digital & eCommerce, you will have full ownership of the website P&L(s) and lead a talented team of 10 specialists across online trading, digital marketing, SEO, CRM, and digital design.
This is a unique opportunity to shape the digital future of a globally recognised luxury and wellness brand.