JOB SUMMARY

Join us at the Money and Pensions Service (MaPS) as a Digital Editor. This role offers you the chance to make a significant impact by delivering high-quality, impartial, easy-to-understand guidance in multiple content formats to help customers make the most of their money and pensions. There is a particular emphasis on reaching those most in need and vulnerable.
You will maintain existing MoneyHelper consumer-facing information and guidance to ensure we deliver accurate content at all times for our customers. You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

SKILLS AND EXPERIENCE REQUIRED

To excel in this role, you will need to demonstrate:

• Excellent style of writing using plain language and the MoneyHelper tone of voice, strong editorial judgment and the ability to convey a complex message in a concise way.
• Strong attention to detail, always ensuring accuracy and proven ability to optimise own and others’ copy.
• Expertise in working as part of a multi-disciplinary team (eg liaising with product owners, subject matter experts), managing relationships with internal and external stakeholders.
• An empathetic and understanding approach – so you are able to develop content for our target audience in the ‘struggling and squeezed’ segment.
• Experience in consumer finance is an advantage – with an understanding of debt, credit, cost-of-living, budgeting and saving.
• Digital publishing skills – you’ll have worked in a CMS; experience of AEM and Adobe Analytics is ideal although not essential.

ABOUT US

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• CARINGWe care about our colleagues and the people whose lives we are here to transform.
• CONNECTINGWe will transform lives through our ability to make positive connections.
• TRANSFORMINGWe are committed to transforming lives and making a positive societal impact.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

ROLE OVERVIEW

The Digital Editor will report directly to the Lead Editor. You will:

• Develop, maintain, and edit consumer-facing information and guidance for digital platforms, including our MoneyHelper website and blog.
• Work as part of a matrix team to develop customer journeys for our target audiences.
• Apply MoneyHelper design principles, search engine optimisation (SEO), and Artificial Intelligence Optimisation (AIO) to ensure our information and guidance is easily accessible, highly visible and drives positive action. You’ll use analytics to continuously improve the customer experience and effectiveness of MoneyHelper guidance.

To excel in this role, you will need to demonstrate:

• Excellent style of writing using plain language and the MoneyHelper tone of voice, strong editorial judgment and the ability to convey a complex message in a concise way.
• Strong attention to detail, always ensuring accuracy and proven ability to optimise own and others’ copy.
• Expertise in working as part of a multi-disciplinary team (eg liaising with product owners, subject matter experts), managing relationships with internal and external stakeholders.
• An empathetic and understanding approach – so you are able to develop content for our target audience in the ‘struggling and squeezed’ segment.
• Experience in consumer finance is an advantage – with an understanding of debt, credit, cost-of-living, budgeting and saving.
• Digital publishing skills – you’ll have worked in a CMS; experience of AEM and Adobe Analytics is ideal although not essential