Digital Enablement and Experience Lead at MLC Life Insurance

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Enablement, Experience Design, MarTech, Digital Platforms, Customer Journey Improvement, Enterprise Digital Assets, Platform Migrations, Standardisation, Agile Delivery, Leadership, Influencing Skills, Digital Teams, User Experiences, Digital Capability Uplift, Portal Consolidation, Regulated Environments

Industry

Insurance

Description

At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand’s most trusted life insurance brands. With over 176 years of combined heritage and deep expertise across our local markets, our Group includes Acenda Life, Resolution Life Australasia, and Asteron Life New Zealand. Backed by the global strength of Nippon Life, we are one of the largest life insurance businesses across Australia and New Zealand. More than two million customers rely on us for life insurance, wealth protection and retirement solutions that support their confidence at every stage of life. We’re building an inclusive, dynamic and future focused business. Joining us means stepping into a period of integration and growth, where your work will help shape our future. If you’re energised by change and motivated by purpose, this is your moment to make an impact. The role Reporting into the Head of Digital, the Digital Enablement and Experience Lead is a newly created role within the function. You will be responsible for uplifting Acenda’s enterprise digital capability across platforms, portals, digital experiences and end‑to‑end customer, adviser and partner journeys. As we transition from a fragmented multi‑portal landscape to a unified, scalable and efficient digital environment, you will continue to drive improvements to the customer journey experience across our Group, Retail and Retirement lines. You will be responsible for safeguarding the continuity and simplification of our digital assets, enhancing user experiences, and enabling sustainable growth across all channels and propositions. About you An experienced Digital Manager, you possess a minimum of 7+ years of broad digital experiences across MarTech, digital enablement and experience design within the financial services sector. You have a proven track record in enabling and delivering tangible customer journey improvements across enterprise digital platforms, apps, and portals in regulated environments. You ideally have been involved in projects or possess prior experience in consolidating digital estates, overseeing platform migrations and standardisation whilst maintaining and optimising operational capabilities. Lastly, you possess strong influencing and leadership skills with the ability to lead multi-disciplinary digital teams in a hybrid and agile delivery environment. Join us in building confidence— for our customers, our communities and each other. · Your work makes a real impact. Everything we do helps our customers and their families live, save and retire with confidence, and your contribution will directly support that purpose. · You’ll help drive meaningful change. As an inclusive, dynamic and adaptable organisation, we offer a unique opportunity for you to grow while shaping the future of our organisation. · You’ll feel supported and included. Our team culture is flexible, collaborative and people‑centred, with hybrid working to help you balance life and work. · By making things simpler. We help our people operate efficiently, adapt easily and spend more time on meaningful work that drives personal and organisational growth. · We celebrate success. Our incentive and recognition programs ensure great work is acknowledged and rewarded. · Your wellbeing comes first. We offer tools, resources and benefits that support your whole self, including additional lifestyle leave. We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business. We encourage applications from people of all backgrounds, cultures, experiences, and identities. Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.

Responsibilities

This role is responsible for uplifting the enterprise digital capability across platforms, portals, digital experiences, and end-to-end customer, adviser, and partner journeys. The lead will drive improvements across Group, Retail, and Retirement lines while safeguarding continuity and simplifying digital assets.