Digital Enablement Manager (1 year contract) at Prudential plc

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Enablement, Product Management, Stakeholder Management, Change Management, Agile, UAT Reviews, Risk Management, Digital Transformation, User-led Design, Sales Conversion, Project Governance, Execution Excellence, Business Acumen, Figma, JIRA, Confluence

Industry

Financial Services

Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Distribution Digital Enablement team is responsible for driving the development, implementation and modernisation of digital strategies that transform our distribution model, incorporating new digital platforms and capabilities to drive productivity, increase sales conversions & capabilities and improve overall agency and customer experience. We are in the midst of rapid and exciting digital transformation across the organization and we are looking for an innovative and detail-oriented individual to oversee the development and delivery of our work plans. As a Product Manager, you will be responsible for driving discussions and plans: to ensure delivery of agency digital platforms to drive productivity, improve customer engagement and increase sales conversions for our agency force; to build new digital capabilities / platforms to transform our point of sales and other distribution processes aligned with our distribution strategy; to enhance our current core distributor business platforms to modernize and futureproof the business. You will also support stakeholder management and change management for these new capabilities / platforms launched to drive maximum adoption across our channels. Job Description: Drive and support the development of next generation distribution digital capabilities to enhance sales, customer prospecting, and relationship management through collaboration with various Group and PACS teams. Engage distributors in the design process to ensure user-led design that drive ambassadorship and meet customers and business needs. Oversee and drive adoption of our prospecting platform to enhance leads management and sales conversion to support the company’s growth ambition. Maintain and ensure the operating effectiveness of the prospecting platform, while overseeing the design and implementation of new features / functionalities. Work closely with Technology, Customer, Compliance and Risks to ensure quality in delivery, maximise business value and enhance prioritization decisions. Driving adoption strategy, change management, training and communications in new launches / releases. Oversee delivery quality by working closely with Technology and Business in UAT reviews and sign-offs and ensuring operational readiness of each release. Monitor project / initiative progress and escalate risks and issues and follow through on remediations / mitigations. Who we are looking for: Competencies & Personal Traits Ability to translate complex business requirements into actionable deliverables Deep understanding of project governance, execution and project risk management standards Data driven and passionate about digital transformation Ability to deliver execution excellence in a fast-paced, agile environment and adapting to changing priorities Innovative and collaborative mindset Good business acumen Working Experience At least 5 to 8 years in overseeing or supporting sales digital platforms, transformation project management and execution related roles in the financial / insurance sectors Experience in using project management systems like JIRA, Confluence or design tools such as Figma is a plus Certifications in digital transformation methodologies, agile project management, or related fields will be preferred. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For Every Life, For Every Future. Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn

Responsibilities

This role is responsible for driving the development and delivery of digital strategies and next-generation distribution capabilities to enhance sales, customer prospecting, and relationship management. Key duties include overseeing the adoption and effectiveness of prospecting platforms, collaborating with various teams for quality delivery, and managing adoption strategy, change management, training, and communications for new releases.