ABOUT US

The Faculty of Information and Media Studies at Western University is dedicated to the advancement of knowledge about media, communications and information. We study technologies, systems, histories and practices to understand the role of media and information in democratic process and the social and cultural determinants of power and agency. Across our programs, we foster two key capacities in our students: the ability to think critically about the world in which we live, and the skill and confidence to make interventions in our communities and lifeworld.

QUALIFICATIONS

Education:

• Undergraduate degree in Communications, Journalism, Marketing, Public Relations, Graphic Design, or Related Program
• Completion of, or working towards, International Association of Business Communicators Designation is preferred

Experience:

• 3 years’ experience in a communications and/or marketing role, successfully managing projects in a dynamic environment
• Experience developing digital and social media communications strategies and content
• Experience with filming, recording, and editing software, and knowledge of best practices in creating visual communications pieces is preferred

Knowledge, Skills & Abilities:

• Advanced skills with e-communication tools, including website and graphic design principles, website and campaign software such as Cascade, WordPress, Campaign Monitor and social media platforms
• Ability to apply creativity and recommend strategies for engagement initiatives in response to cultural and social trends
• Excellent attention to detail and proofreading abilities
• Discretion, tact and maturity to deal with public relations issues related to higher education, including proposing nuanced, sensitive resolutions
• Ability to work in a fast-paced environment, meet tight deadlines and adapt to changing priorities
• Demonstrated experience interviewing people, synthesizing complex information, and writing profiles, features, news items and/or web copy (writing samples required)
• Intermediate knowledge of HTML, CSS and web development
• Strong attention to detail, time management skills and ability to prioritize tasks and meet regular deadlines.
• Ability to maintain flexibility in thought, priorities, and task management
• Strong interpersonal skills with the ability to exercise diplomacy, tact, and discretion
• Proficiency with Adobe Creative Suite, particularly Photoshop, InDesign and Premiere
• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Excellent communication skills with a demonstrated ability to complete detailed analytics and reports
• Communication skills to engage diverse audiences, with confidence interacting with individuals at all levels of an organization
• Ability to work within a flexible schedule to accommodate the University’s events and activities and travel on occasion
• Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
• A strong record of teamwork with the motivation and ability to work independently with little supervision
• Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
• Possess a reputation for resourcefulness with a strong sense of accountability and initiative
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful, and diplomatic manner

Reporting to the Communications Specialist, the Digital Engagement Coordinator will play a key role in external and internal digital communications at the Faculty of Information and Media Studies (FIMS), with overall goal of building community engagement, growing our student application and conversion numbers across programs, fostering connections between our current community, FIMS alumni and external partners, and telling the research success stories that will grow the FIMS brand locally, nationally, and internationally. To accomplish these goals the Digital Engagement Coordinator will work with the FIMS Communications Specialist, along with colleagues from Western Communications and other faculty communications staff across campus, to maximize the value of FIMS’ social media accounts, create Western-branded graphics and multimedia materials for use online, help maintain other FIMS digital resources such as the FIMS website, FIMS intranets, and WordPress websites, and provide communications support to facilitate the initiatives of other FIMS administrative units. The Digital Engagement Coordinator will succeed by drawing on their expertise in storytelling, social media strategy, analysis and advertising, web design and digital best practices and technical platforms.