Digital Experience Analyst at Filinvest Group

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Requirements Gathering, User Acceptance Testing, Process Mapping, Stakeholder Management, Data Analysis, Change Management, Agile Methodologies, UX Awareness, Documentation, Wireframing, Issue Tracking, Product Support

Industry

Hospitality

Description

FILINVEST HOSPITALITY The Digital Experience Business Analyst will support the Digital Experience team in delivering high-quality digital solutions across key operational and guest-facing platforms. This role ensures smooth execution of product enhancements, process improvements, and technology rollouts by bridging business needs with technical implementation. Key Responsibilities Requirements Gathering & Documentation Collect, analyze, and document business requirements, workflows, user stories, wireframes, and acceptance criteria. User Acceptance Testing (UAT) Develop test scenarios, coordinate UAT sessions, track issues, and ensure solutions meet business expectations before deployment. Process Mapping & Optimization Evaluate existing processes, identify pain points, and recommend improvements to enhance efficiency and overall digital experience. Stakeholder Coordination Work closely with cross-functional teams such as Operations, Finance, Procurement, IT, Marketing, and external vendors to ensure alignment and successful project execution. Issue Tracking & Support Monitor system-related issues, assist in prioritizing enhancements, and support the Product Manager in ensuring timely resolutions. Change Management & Rollout Support Assist in preparing training materials, release notes, and implementation plans for new features and system updates. Data Analysis & Insights Interpret usage data, feedback, and trends to help guide product decisions and improve user experience. Qualifications Bachelor's degree in business, e-commerce, IT, or related field Experience in business analysis, product support, or project coordination preferred Strong analytical skills and attention to detail Excellent communication and documentation skills Ability to work with cross-functional teams and manage multiple tasks Familiarity with agile methodologies is an advantage Core Competencies Requirements Analysis Process Improvement UAT Planning & Execution Stakeholder Management Digital Experience & UX Awareness

Responsibilities

The Digital Experience Analyst bridges business needs and technical implementation to deliver high-quality digital solutions. Key duties include documenting requirements, coordinating UAT, and optimizing processes to enhance the guest-facing digital experience.