Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, ‘Life’s Good’, embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, “Jeong-do Management,” embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of ‘Customer-Value Creation’ and ‘People-Oriented Management’, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

THE OPPORTUNITY:

We’re looking for a Digital Experience Analyst to help us deliver a smooth, intuitive, and impactful customer support website experience. In this role, you’ll ensure that customers can easily access product information while identifying ways to improve functionality and user satisfaction. You’ll act as the bridge between technical web development and customer-facing support, using strong analytical skills and project management to lead continuous improvements across our digital platforms.

DIGITAL EXPERIENCE

• Maintain and update product support pages for new product launches
• Manage development tickets and coordinate support website updates
• Optimize AI-driven prompts to enhance digital customer interactions
• Monitor website metrics, customer behavior, and feedback to uncover areas for improvement
• Identify and implement opportunities to improve customer self-service

QUALIFICATIONS / EDUCATION / EXPERIENCE:

• Bachelor’s or master’s degree in computer science, Business, or a related field
• 2–5 years of experience in digital experience, business analysis, or web-based support
• Strong project management skills and ability to juggle multiple priorities
• Familiarity with Agile development practices
• Understanding of web development processes and terminology
• Knowledge of user experience (UX) principles and digital best practices
• Proficiency in Excel, Google Sheets, and Looker Studio
• Experience with web analytics tools such as Google Analytics and Microsoft Clarity
• Skilled in PowerPoint and presenting insights to varied audiences
• Excellent written and verbal communication skills
• Familiarity with Python is a plus
• Experience with AI-powered support tools is a strong advantage
• Strong follow-through and ability to escalate issues when needed

Please refer the Job description for details