Digital Experience Coordinator at Austin Telco Federal Credit Union

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

57500.0

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, User Acceptance Testing (UAT), Technical Writing, Product Configuration, UX Content Creation, Stakeholder Communication, Research and Analysis, Microsoft Office, ADA Compliance, Language Localization, Collaboration, Project Management

Industry

Financial Services

Description

Description Digital Experience Coordinator| Location: 11149 Research Blvd, Austin, TX| Schedule: Monday- Friday 7:30-4:00pm or 8:00pm-4:30pm | FLSA Status: Nonexempt. Austin Telco FCU is looking for a Digital Experience Coordinator to join our family. Positioned as a member of the Digital Experience Team, the Digital Experience Coordinator is charged with assessing and optimizing staff and member-consumer experiences of digital products and services to align with the credit union’s vision and goals. What You’ll Do: Product Maintenance & Support Provide high-quality technical support regarding digital banking products and other digital experiences Support the credit union’s digital experience through continuous maintenance and enhancement of online banking, mobile banking, and related systems. Assist in product configuration and implementation. Monitor and assess digital product performance. Testing & Quality Assurance Conduct user acceptance testing (UAT) for new software, releases, and updates, identifying defects and ensuring business requirements are met. Identify and escalate problems that could impact member and staff experiences of digital products and services. Champion the needs of a diverse member population. Documentation & Communication Create, maintain, and organize Digital Experience documentation, ensuring all materials are properly stored, versioned, and accessible within repository systems. Create exceptional user documentation including in-product UX content, instructional materials, user manuals, current workflows and proposed workflows. Effectively communicate product needs to internal and vendor stakeholders. Collaboration & Strategy Collaborate with the Learning and Development, Retail Operations and Marketing teams to establish training needs for staff and members. Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation. Other duties may be assigned. What You Bring: Experience: 1-3 years of practical experience in banking or finance, IT, or technical field; or a combination of experience. Equivalent and direct Q2 experience will be considered in lieu of financial institution experience. Skills: High attention to detail; ability to conduct research, analyze findings, identify trends, and effectively report outcomes. Communication: Excellent written and oral communication and collaboration with internal and external stakeholders; demonstrated ability to translate technical concepts to diverse, non-technical audiences. Technical Skills: Knowledge of credit union software and IT systems; proficiency in Microsoft Office. Teamwork: Ability to contribute to a harmonious team dynamic; work independently and collaboratively. Flexibility: Flexibility and judgment to adapt in an ambiguous, ever-changing work environment; effective organization skills and ability to work on multiple projects simultaneously. Preferred: Understanding of banking software and business practices Credit union experience Content or technical writing experience Experience with user acceptance testing (UAT) Interest in ADA compliance and access; language localization Bilingual in Spanish Experience with Symitar, LOS systems and other software supporting financial institutions Why You'll Love Working Here: Purpose-Driven Work: Make a direct impact in the community through outreach and engagement Dynamic Environment: A mix of office work and hands-on experience with cutting-edge digital products Collaborative Culture: Work alongside a supportive team focused on growth and service Professional Development: Opportunities to expand your skills in IT, digital experience, and financial services Additional Requirements: Regular and reliable attendance is an essential function of this position to meet member service demands Ability to lift and/or move up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and focus adjustment Comfortable working in a professional office environment, using a computer workstation, and interacting with colleagues across departments Why You'll Love Working Here: Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support. Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries. Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals. Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth. Additional Requirements Good credit standing (verified prior to interview) Successful background check and drug screening upon offer

Responsibilities

The Digital Experience Coordinator optimizes staff and member experiences of digital products through continuous maintenance and technical support. Key duties include conducting user acceptance testing, creating technical documentation, and collaborating with internal teams to align digital services with organizational goals.