• Drive digital CX across service and marketing
• Be the link between customer care, CRM and ecommerce
• Join a globally recognised brand with strong growth momentum
  Founded in 1999, Ksubi has evolved into one of the world’s most recognisable and revered denim fashion brands. With flagship stores in New York, Miami, Chicago, Los Angeles, Sydney, and Melbourne, Ksubi continues to evolve -cementing its place in top-tier retailers and the wardrobes of cultural icons across the globe.
  We’re building a high-performing team at our Sydney HQ, where collaboration, transparency, and an innovation-first mindset drive everything we do. As we expand Ksubi’s global footprint, we’re looking for people who want to be part of the next chapter.

WHAT YOU’LL NEED TO BRING…

• 1–2 years’ experience in a digital, ecommerce, or retail coordination role, ideally within a fast-paced consumer environment
• Proficiency in Microsoft Office (Outlook, Word, Excel) and familiarity with platforms such as Shopify, Gorgias, and Klaviyo – experience with these tools is desirable but not essential
• Strong written and verbal communication skills, with a clear, concise, and customer-focused tone
• Highly organised and solutions-focused, with excellent time management and the ability to juggle multiple priorities
• Sharp attention to detail with critical thinking and problem-solving instincts
• A proactive self-starter who’s open to feedback and always looking for ways to improve
• A team player with a calm, kind and collaborative approach -even when things move fast

As Digital Experience Coordinator, you’ll play a key role in shaping Ksubi’s online customer experience. Sitting within the Online team, you’ll support the full customer journey - from digital acquisition to retention - through timely, thoughtful and brand-aligned communications.
This role blends customer care with digital marketing, combining your sharp problem-solving skills and detail-oriented mindset with a passion for brand storytelling. You’ll work across platforms including Shopify, Klaviyo, Gorgias, AP21 and Style Arcade, and collaborate closely with our Retail, Creative and Marketing teams to bring a world-class Ksubi experience to life online.