Digital Field Support*

at  TOMRA

Company Description
Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
TOMRA Recycling is a global leader in the field of automated sensor-based waste sorting, also being a pioneer in its field - currently TOMRA Recycling has an installed base of close to 6,460 units across more than 40 markets.
Job Description
At TOMRA, we believe in building digital solutions that make recycling plants smarter, efficient, and sustainable. If you’re passionate about bridging technology with real-world impact and love to explore innovative digital paths, this role might be just for you!

ABOUT THE ROLE:

As a Digital Field Support Specialist, you’ll play a crucial part in advancing TOMRA’s digital solutions. This dynamic role offers a unique blend of responsibilities:

YOUR RESPONSIBILITIES:

Digital Product Management (50% of your time)

• Collaborate closely with internal teams (Sales, Service) and customers across segments to discover digital needs and requirements.
• Manage and prioritize digital requirements, creating an organized backlog for the Technology team to develop.
• Test and approve digital solutions before they’re deployed to ensure excellence in what we deliver.
• Serve as the key contact between customers and developers, relaying feedback and ensuring their needs are fulfilled.

Technical Digital Support (remaining 50% of your time)

• Support and manage field trials for new digital solutions at diverse global sites, bringing TOMRA’s innovation to life.
• Conduct thorough data validation processes, ensuring every new machine we release meets quality standards with validated data.

Qualifications