Digital Fundraising Officer

at  Toronto Symphony Orchestra

ABOUT THE OPPORTUNITY

Title: Digital Fundraising Officer
Reports To: Director of Annual Giving
Status: Permanent Full-time
Compensation: $55,000 - $68,000 competitive benefits and vacation
Are you a strategic and innovative digital marketer with a talent for writing compelling content that inspires action? Do you thrive on building meaningful donor connections in the digital space, crafting engaging email communications, and using data-driven insights to enhance fundraising success?
The TSO is seeking a Digital Fundraising Officer to write, design, build, and deploy digital fundraising communications. You’ll play a key role in acquiring and retaining donors through strategic, data-driven digital engagement while ensuring email campaigns are compelling, well-executed, and aligned with fundraising goals.
You’ll have the opportunity to develop innovative creative, test new ideas, and apply best practices in a collaborative, flexible work environment that values both independent thinking and teamwork.
If you’re passionate about digital storytelling, persuasive writing, and executing high-performing email campaigns that engage supporters to enrich lives through music, we’d love to hear from you!
Position Summary:

EXPERIENCE & QUALIFICATIONS:

• Post-secondary education in fundraising, marketing, online marketing / e-commerce, or an equivalent combination of education, training, and experience.
• 3 or more years of experience in email marketing and digital management, including developing and executing email campaigns, creating automated journeys, and optimizing user experience.
• Exceptional writing skills: able to determine the most important information to share with patrons to increase conversion
• Proven experience with email marketing platforms such as Wordfly, Mailchimp, or Constant Contact.
• Demonstrated success in acquisition, conversion and retention strategies, including writing high-impact content and developing targeted appeals for diverse audiences.
• Strong analytical and reporting skills, with experience tracking KPIs, interpreting campaign performance, and improving ROI using tools like Google Analytics (including GA4).
• Proven ability to manage multiple projects simultaneously, developing clear timelines, and meeting deadlines in a high-volume environment.
• Experience collaborating with cross-functional teams to align objectives, deliverables, and data strategies.
• Advanced proficiency with PC tools, including MS Office and Google Suite.
• Excellent organizational, time management, communication, and interpersonal skills.
• Detail-oriented and resourceful; able to work independently while contributing to a team framework.
• Interest in and knowledge of orchestral music an asset
• Knowledge of CRM systems, audience segmentation, and best practices in data management is an asset.
• Experience working in a non-profit organization is an asset.
• Familiarity with online fundraising platforms, tribute giving management, and donor acknowledgments is an asset.
• Demonstrates personal integrity and adheres to the AFP Fundraising Code of Ethics.
  How to Apply:
  Please go to the TSO website, www.tso.ca/employment, and refer to the job posting. Candidates must click on the Apply Button to submit their cover letter and resumé to TSO. TSO will accept candidate submissions until 5:00 p.m. Monday, February 24, 2025.
  NOTE: Round 1 Interviews will begin the week of March 3, 2025. The TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted.
  The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.
  The TSO is committed to providing accommodations for people with disabilities. If you require accommodation, the TSO will work with you to meet your needs.
  Working Conditions/Physical Demands:
• Hybrid work environment - opportunity to work remotely as well as in the office.
• Some activities take place in the concert hall during rehearsals, concerts, and special events). These activities primarily take place at Roy Thomson Hall, but may be hosted at other venues (e.g. Meridian Arts Centre, The Ritz-Carlton, Toronto).
• Employee required to perform concert or event duty on occasional weekends and/or evenings (typically 1.5-2 hour shifts for concert duty, 2-4 times per month)
• Long periods (more than one hour) of sitting and typing at desk and on screen
• Long periods (more than one hour) of standing during events and concert duty
  The TSO requires all employees to provide proof of fully vaccinated status, with vaccines approved by Health Canada. A person is considered fully vaccinated if they have completed the required regime for a COVID-19 vaccine and 14 days have passed since their final dose.
  Job Type: Full-time
  Pay: $55,000.00-$68,000.00 per yea

GENERAL RESPONSIBILITIES: (5%)

• Act as a TSO representative at performances, TSO events, and donor events to foster relationships with donors and supporters.
• Other duties as assigned to support the Development team and organizational priorities.