Digital & Guest Analytics Specialist at Aspen Skiing Company

Basalt, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

86500.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Google Analytics, Looker Studio, Business Analytics, CRM, Data Insights, SQL, Problem-Solving, Communication, Data-Driven Decision-Making, Customer Data Platform, Ecommerce, Digital Marketing, Reporting, Segmentation, A/B Testing, Stakeholder Management

Industry

Hospitality

Description

Company Description Aspen One renews the mind, body, and spirit with a portfolio that redefines luxury, adventure, and leisure. With world-class and innovative brands and businesses, including Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures, Aspen One propels the expansion of the Aspen ethos globally. Whether it’s Aspen Skiing Company providing unforgettable experiences at the confluence of nature, culture, and recreation across its four legendary mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk; or Aspen Hospitality elevating guest experiences in unforgettable ways by developing, owning, and operating a growing set of luxury and upper-scale hotels, private clubs, and branded residential properties in prime locations under The Nell and Limelight brands; Aspen One is deeply committed to providing unparalleled service, creative programming, community engagement, and unique opportunities for exploration. The company’s commitment to innovation is central to its evolution, including Aspen Ventures' amplification of the Aspen brand globally through new business lines that embody its values and heritage such as Aspen Collection. For more information, visit www.aspen.com. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Position Summary The Digital & Guest Analytics Specialist will support the growth of the digital and ecommerce channels and contribute to our personalization strategy for ski, hospitality and retail businesses. This hybrid role is evenly focused on business analytics—building digital dashboards, analyzing performance, and automating reporting—and guest data mining and segmentation, using our Customer Data Platform (CDP) to unlock guest insights, segmentation, and personalization opportunities. The ideal candidate thrives at the intersection of digital analytics and guest data—able to connect digital, marketing, ecommerce, sales and retail performance metrics into actionable insights that improve the guest journey across all touchpoints. This position reports to the Chief Digital Officer. The budgeted salary range for this position is $72,500-$86,500. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until January 31, 2025. Essential Job Functions Business Analytics • Partner with cross-functional teams (digital marketing, ecommerce, IT, product, business unit (BU) marketing) to ensure Key Performance Indicators (KPIs) are clear, actionable, and aligned to business goals while providing analytics needs by channel • Serve as key contributor to the digital monthly business reviews report in support of the digital team • Develop, define, maintain, and automate ecommerce and digital marketing dashboards including funnel reports and annual demand forecasting for ecommerce; build out best practices for digital reporting • Create and work with engineering and business teams to implement a plan for growing digital and guest analytics maturity through automated reporting, ongoing tracking of core KPIs, and connecting ad-hoc analysis to business objectives • Produce regularly cadenced and ad hoc reports as well as executive-level summaries that inform operational and strategic decisions • Conduct ongoing analysis surrounding ecommerce, digital marketing, acquisition/retention, lifetime value (LTV), customer journeys, funnel analysis, etc. • Analyze user behavior, demographic, and transaction data to drive optimizations in our product development, customer growth, cross-sell and up-sell opportunities, and business strategies Customer Data Mining & Insights • Proactively mine guest data in the Customer Data Platform (CDP) for actionable insights and surface them to the digital business teams and occasionally other teams • Use the CDP to build and refine guest segments that support retention, loyalty, marketing campaigns, and targeted engagement strategies across ski, hospitality, and retail • Serve as the CDP subject matter expert, super user, administrator, vendor day-to-day manager and internal trainer • Support campaign measurement and A/B testing, providing post-campaign insights and recommendations • Partner with digital and ecommerce leads to align data insights with personalization and recognition strategies • Contribute to a culture of data-driven decision-making across all guest-facing lines of business • Other duties as assigned Qualifications Education & Experience Requirements • Bachelor’s degree or equivalent experience in Business Analytics, Marketing Analytics, MIS, or Economics, or related field. • 3-5 years in a business analytics, CRM, or data insights role (internships and academic projects considered). Knowledge, Skills & Abilities • Proficiency in Google Analytics (GA4) and Looker Studio • Experience building automated and ad-hoc reporting and analysis in BI tools (e.g., Tableau, Power BI, Looker) • Exposure or understanding of CDPs or Customer Relationship Management (CRM) systems (Salesforce Marketing Cloud, Adobe, Amperity, Lexer, etc.) • Basic SQL skills for light Customer Data Warehouse queries • Strong curiosity and problem-solving mindset; ability to dig into data independently, identify meaningful insights, and connect them to business impact • Excellent communication skills for both technical and non-technical audiences • Comfortable managing multiple priorities in a fast-paced, guest-centric business environment • Ability to earn trust and respect from project stakeholders and influence decisions that need to be made to make projects successful • Skilled in managing relationships with both internal and external stakeholders • Ability to work effectively with different departments to achieve business objectives • Proficient knowledge in developing and executing business strategies that align with the company’s long-term goals Additional Information Work Environment & Physical Demands • Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements • No adverse or hazardous conditions • Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass and Dependent Ski Passes • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify. E-Verify & Right to Work Poster Job Location: Basalt Job category: AO Corporate Services Season: Year Round Job Classification: Full-Time Regular Compensation: USD72500 - USD86500 - yearly

Responsibilities

The Digital & Guest Analytics Specialist will support the growth of digital and ecommerce channels and contribute to personalization strategies. This includes building dashboards, analyzing performance, and mining guest data for insights.