ABOUT YOU (SKILLS AND EXPERIENCES)

• Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist
• Bi-lingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don’t phase you
• Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
• Trust - patients trust you implicitly because of your experience, your confidence and your manner
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

ABOUT THE ROLE (WHAT YOU’LL BE DOING)

We’re on the hunt for someone who’s got heart and a passion for putting patients first! If you’re a bilingual German-English speaker who wants to make a real impact, we’d love for you to join us in delivering an exceptional, personalised healthcare experience for our patients in Germany.
The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You’ll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive.
This isn’t your typical medical role. Say goodbye to hospital red tape and step into a space where autonomy and growth are encouraged. You’ll have the chance to learn about various parts of the business, get involved in cool projects, and help shape an organisation that’s changing the healthcare landscape in Europe.
We don’t just talk about customer-centricity, “patient first” is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality health care to our patients. In 2025, we have ambitious plans to grow our German market with the core objective of delivering higher touch services and support for sustained health outcomes.
Join us to be a critical part of our growth journey here in Germany!

WHAT YOU’LL DO (RESPONSIBILITIES):

• Triage medical enquiries efficiently to ensure excellent patient safety and care is received
• Provide outstanding medical advice to Juniper patients (by email and phone)
• Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
• Proactively engaging with patients throughout their treatment journey
• Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles)
• Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time