Denali is a rapidly growing company in the digital healthcare industry. Our company is committed to providing accessible and innovative solutions to improve the lives of patients and healthcare providers. We are looking for a highly motivated and detail-oriented Data Entry Operator to join our team and contribute to our mission.
At Denali, we are committed to providing exceptional digital services to our customers. As a Digital Help Desk Specialist, you will play a crucial role in providing technical support and troubleshooting assistance to our customers. You will serve as the first point of contact for any digital-related issues and will be responsible for resolving them in a timely and efficient manner.

Responsibilities:

• Serve as the primary point of contact for all digital inquiries and support requests.
• Diagnose and resolve technical issues related to our digital platforms and services.
• Provide guidance and support to customers on how to use our digital products and services.
• Escalate complex issues to the appropriate teams and follow up until the issue is resolved.
• Document all customer interactions and resolutions in our digital help desk system.
• Continuously monitor and improve digital service processes to ensure efficiency and customer satisfaction.
• Stay up-to-date with the latest digital trends and technologies to better assist and support customers.

Qualifications:

• High school diploma or equivalent, bachelor’s degree in computer science or related field preferred.
• 1-2 years of experience in a technical support or help desk role.
• Excellent knowledge of digital platforms and services.
• Strong problem-solving and troubleshooting skills.
• Exceptional communication and customer service skills.
• Ability to work in a fast-paced and team-oriented environment.
• Proficient in Microsoft Office Suite and other relevant technical tools.

Why Join Denali:

• Competitive salary and benefits package.
• Opportunity for growth and career advancement.
• Collaborative and supportive work environment.

Benefits:

• Competitive salary based on experience and qualification.
• Flexible work options, including remote work.
• Opportunities for growth and development within the company.
• Collaborative and inclusive work environment.
• Sign on bonus
• Medical, dental, vision Insurance for the individual employee and family
• 401K Retirement Plan with generous company matching
• Disability Insurance, 100% paid
• Life Insurance, 100% paid
• Paid Approved Training and ACRP Certification
• Paid Licensure Renewal
• Bereavement Leave
• 8 Paid Holidays
• 2 Floating Holidays
• 3+ Weeks Paid Time Off

And more!
If you are passionate about data accuracy and have a keen eye for detail, we want to hear from you! Join our team at Denali and make a meaningful impact in the digital healthcare industry. Apply now!

• Serve as the primary point of contact for all digital inquiries and support requests.
• Diagnose and resolve technical issues related to our digital platforms and services.
• Provide guidance and support to customers on how to use our digital products and services.
• Escalate complex issues to the appropriate teams and follow up until the issue is resolved.
• Document all customer interactions and resolutions in our digital help desk system.
• Continuously monitor and improve digital service processes to ensure efficiency and customer satisfaction.
• Stay up-to-date with the latest digital trends and technologies to better assist and support customers