Digital Home Lending Specialist at Commonwealth Bank

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Home Lending, Digital Communication, Problem Solving, Time Management, Adaptability, Continuous Improvement, Empathy, Technology Proficiency, Financial Assessment, Automation, Personalized Support, Coaching, Trust Building, Process Adherence, Feedback Capture

Industry

Financial Services

Description

Be part of the future of lending. Support customers over a 7-day service model from 8am – 9pm weekdays and 8am -8pm on weekends Thrive professionally and personally in a flexible hybrid working environment Providing customers digitally assisted home lending offerings leveraging automation and efficiency Locations: Brisbane, Melbourne or Perth Do work that matters As an experienced lender, you’ll bring your deep understanding of customer needs into a digitally driven environment. In this role, you’ll support customers who initiate their home loan applications online, guiding them through the process with a digital-first approach. You’ll leverage your lending expertise alongside automation and smart technology to provide seamless, personalised support. By building trust and offering tailored solutions, you’ll help customers achieve their home ownership goals while adapting to the evolving digital landscape. Your responsibilities will include, but are not limited to; Support customers with their digitally initiated application, whilst resolving any queries or concerns quickly and effectively, and assessing suitable lending solutions. You will guide customers through key milestones in the home buying process with seamless communication, always taking ownership and following up. Identify customers financial goals, whilst offering support and referring to the appropriate digital offerings or departments to best suit their needs with a focus on a digital first approach. This includes contacting customers and complete all steps within the digital home loan support model with a focus on customer completing steps digitally where available. Refer customers with more complex financial needs to the Specialists within the Group, where their needs fall outside the digital channel. Use tools to capture customer feedback and take action to correct any service breaks and drive improvement. Adhering to the Group’s processes, procedures and Code of Conduct, including accurately reviewing customers’ financial positions, completing security checks and ensuring applications comply with our obligations. Your capability You will be based in Brisbane, Melbourne or Perth Be flexible with shift times to suit customer demand over a 7 day service model. We are looking for Digital Home Lenders to work around our peak times of nights and weekends. You must already have home lending experience Be adaptable in an ever-evolving digital environment and open to using new technologies that will support your customers with purchasing or refinancing a property. You have a continuous improvement mindset, challenge the status quo and always pro-actively look for new ways to deliver exceptional customer service. You are always eager to learn and upskill, and hence be able to attend regular coaching sessions to develop your lending knowledge and skills. You display empathy toward customers and be able to interact with a range of customers. You are organised and have great time management skills If this sounds like the perfect opportunity for you to upskill your Home Lending journey, please apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 02/12/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Support customers with their digitally initiated home loan applications, guiding them through the process and resolving any queries. Identify customers' financial goals and offer suitable lending solutions while ensuring compliance with the Group’s processes and procedures.